Senior Manager of Commercial Success, Bubble
$187-240k
Offers equity
3 days a week in office
AI app builder
Be an early applicant
AI app builder
501-1000 employees
Be an early applicant
$187-240k
Offers equity
3 days a week in office
501-1000 employees
Company mission
To let anyone build powerful web and mobile apps visually, without code.
Role
Who you are
- You’re energized by contributing to revenue retention and expansion metrics
- You like building playbooks and operating rhythms, not just running them
- You’re excited to lead a multi-function team through a period of rapid evolution
- You believe the best commercial teams shape customer behavior rather than respond to it
- 6+ years in customer success, account management, or commercial roles, with 3+ years managing teams
- A track record of owning a retention or expansion metric (NRR, GRR, or similar)
- Experience building or scaling commercial playbooks and operating cadences
- Strong analytical skills and comfort working from data and customer signals
- Excellent verbal and written communication, and the ability to influence cross-functionally
- Ability to thrive in a fast-paced, ambiguous, high-growth environment
What the job involves
- Commercial Success is the engine behind Bubble's revenue retention and expansion. The team owns Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and agency revenue across our Account Management, Customer Success, and Partner Success functions. We don't react to customer behavior — we influence it, through proactive, intelligence-driven motions that turn customer signals into commercial action
- As Senior Manager, Commercial Success, you’ll lead the team executing on expansion, retention, and agency revenue
- You’ll drive two core motions: the Account Management upgrade motion (moving our strongest Standard customers to Enterprise) and the Customer Success lifecycle (land, expand, renew)
- You’ll manage Account Managers, Customer Success Managers, and Partner Success, and you’ll partner closely with Technical Success, Success Operations, and Product. You’ll report directly to the VP of Success
- Drives NRR, GRR, and agency revenue goals for the commercial segment
- Lead and develop the Account Management, Customer Success, and Partner Success teams
- Execute and refine the AM upgrade motion (Standard → Enterprise): identification from billing signals, research-backed outreach, discovery, and warm AM→CSM handoff
- Own the CSM lifecycle: onboarding (0–60 days), steady-state check-ins and QBRs, expansion to CSQL threshold, and renewal plays segmented by health (green/yellow/red)
- Partner with Technical Success to ensure complex accounts are scoped, de-risked, and technically healthy
- Work with Success Operations to translate intelligence and risk signals into commercial action
- Deliver pipeline, forecast, and retention reporting to senior leadership, driving accountability and surfacing risks and opportunities in real time
Our take
More people than ever are interested in starting a digital product business such as a SaaS, social network or marketplace, but getting started is tough. Creating tangible proof-of-concept products generally requires software development skills, and without experience in coding, this usually results in expensive programmer hires.
Bubble provides a no-code software development platform, allowing its users to build SaaS apps, dashboards, CRMs, marketplaces, social networks, and other web or mobile-based software applications without coding experience. The platform allows users to navigate prototyping, launch, collaborative iterative development, and unlimited scaling through simple drag-and-drop interfaces, allowing anyone to develop software without the need for programming experience.
No-code software development startups have been growing in popularity and this undeniably presents significant competition for Bubble, but their all-in-one approach to design, functionality, and management gives them a cutting edge over similar niche-focussed alternatives. The company claims that through its platform, businesses can launch and develop products at a much faster rate due to increased accessibility to software development, without the need for expensive hires and infrastructure.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2021
$100m
SERIES A
Jun 2019
$6m
EARLY VC
Total funding: $106.4m
Company benefits
- Company equity
- Generous PTO
- Health, dental, and vision
- Paid parental leave
- Sabbatical program
- 401(k) matching
- Wellness and work stipend
- Bi-annual team retreats
- In-office lunches
- Flexible-first hybrid work
Company HQ
Flatiron District, New York, NY
Leadership
Emmanuеl Straschnοv
(Co-Founder & Co-CEO)Experience as CEO Assistant for Prada. Consultant for Roland Berger Strategy Consultants from 2007 to 2010.
Josh Haas
(Co-Founder & Co-CEO)Management Associate for Bridgewater Associates from 2007 to 2010. Experience as Co-founder and CTO of KeywordSmart.
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