Operations Supervisor, Amazon

• Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)
• Relevant experience working with data analytics and using these metrics to identify problems
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

Desirable

• When you join Amazon as an Operations Supervisor, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand
• In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly
• While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same
• Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts
• Support and train employees to deliver great service and supervise them in their daily tasks
• Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement
• Work with other departments to find solutions to address common issues or support needs in areas of key performance
• Use data analysis to identify ways to optimise safety, quality and productivity
• A day in the life:
• You’ll work shifts and be based onsite. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency
• Your days will always include routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning
• Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area
• About the team:
• Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers
• Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants
• There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations
• Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that