Customer Success Manager, Tradable Bits
Sports
CA$75-80k
Office located in Mount Pleasant, Vancouver
Fan-based marketing platform for entertainment industries
Open for applications
Fan-based marketing platform for entertainment industries
21-100 employees
Open for applications
CA$75-80k
Office located in Mount Pleasant, Vancouver
21-100 employees
Company mission
To build better fan experiences by helping partners get to know their fans better.
Role
Who you are
- You have a strong background in digital marketing and/or customer success, ideally in the sports and entertainment sector
- A relationship builder at heart, you're confident engaging with diverse stakeholders and thrive in dynamic environments
- With a solutions-focused mindset, you're creative, organized, and adaptable
- You take pride in solving problems and are willing to be hands-on to ensure success
- Your proactive, empathetic approach helps drive impactful customer outcomes and lasting partnerships
- We're seeking someone brimming with marketing ideas, passionate about emerging technologies, and experienced in fostering client relationships
- Expert-level communication and presentation skills (speaking, reading, writing)
- Personable, approachable, and a keen sense of humour
- Excellent problem-solving and troubleshooting skills
- Professionalism, reliability and tact: able to work with everyone from c-level executives to day-to-day users
- Creativity, curiosity, and a drive for innovation
- Major team-player mentality
- Confidence, tact and entrepreneur-level independence
- Organized, detail-oriented and able to manage multiple projects while still meeting deadlines
- A doer. You are proactive, drive towards results and suggest actionable solutions
- Independent problem solver: able to tackle difficult issues and troubleshoot with little guidance/support
- Familiarity with Slack, Google Suite, JIRA/Open Project, Asana, Canva, Adobe Suite etc
- Diploma or Bachelors Degree in Communications, Business, Marketing, Sports Marketing or related field(s)
- 1-4 years experience in customer success/customer support, digital marketing, agency, account management, and/or business development ideally in SAAS or tech
- Experience with digital marketing for business
- Keen interest or work/volunteer experience in Sports will be an asset
What the job involves
- As our Customer Success Manager, Sports you will collaborate with our sports partners on groundbreaking digital marketing campaigns
- Your role involves engaging, retaining, and driving customer renewals and growth by ensuring our customers achieve their business goals through our technology
- Customer Onboarding and Adoption:
- Oversee the plumbing and set up of new customer accounts from start to finish
- Guide customers through the setup and training process on Tradable Bits, ensuring comprehensive awareness and utilization of all features to maximize value and facilitate seamless adoption experiences
- Customer Relationship Management:
- Build and nurture relationships with customer stakeholders, ensuring ongoing adoption of platform features and maintaining regular engagement throughout the customer lifecycle
- Collaborate on campaign ideas and digital strategies, offering creative and effective solutions tailored to our platform
- Establish productive and trusted relationships with key stakeholders and guiding them as a trusted advisor
- Nurture Customer Feedback + Customer Advocacy:
- Conduct Strategic Business Reviews to uncover insights and share product updates and market insights within your portfolio
- Act as the internal customer advocate, translating customer requirements into actionable tasks for Tradable Bits product development
- Identify risks, upsell opportunities, and collaborate with internal stakeholders to present effective solutions
- Project Management and Industry Expertise:
- Project manage custom development work for clients, documenting project scope and ensuring deadlines are met
- Help execute on Professional Services sold to partners including workshops, campaign building and custom reporting
- Develop a deep understanding of industry trends, best practices, and business goals, focusing on how fan marketing drives business value and ROI
- Business Reviews and Renewals:
- Conduct Business Reviews with customers, providing thought leadership on how to improve their strategy using our technology solutions
- Manage partner renewals and contribute to the Tradable Bits product roadmap and growth plans by collaborating with Product and Marketing teams
- Identify opportunities for expansion/upsell with your book of business in collaboration with the Inside Sales team
Our take
Musicians, sports teams and brands want to make closer connections with their fans, but audiences are increasingly spreading their time across an ever-growing selection of new platforms. Tradable Bits resolves this tension by providing a marketing platform that delivers first-party fan data to the entertainment industry that retains information and engages fans across whatever platforms they're using.
The marketing startup is now looking to launch products fit for the new era of mass live digital engagement. For example, their launch of a digital arena tool allows fans to interact with their teams live beyond physical stadiums, and its integration with Square will allow promoters using its platform to measure the effect of promotional campaigns with engaged fans.
Tradable Bits will have to keep innovating to compete with the other marketing platforms helping entertainment brands in the digital age. Their reputation for excellent, tailored service will stand them in good stead in this respect, as will a recent grant from Pacific Economic Development Canada. This influx of capital will allow Tradable Bits to expand its marketing reach internationally, with an aim to grow into Asia-Pactific and European markets in the near term.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Mar 2023
$1m
GRANT
Total funding: $1m
Company benefits
- Friday Snacks & Social
- Casual Dress Code
- Kitchen Stocked with Snacks
- Indoor Climbing Wall
- Extended Benefits Package
- Located in the Heart of Mount Pleasant
- Diverse and Inclusive Team
Company HQ
Mount Pleasant, Vancouver, BC
Leadership
Darshan Kaler
(CEO)Prior to founding Tradable Bits, Darshan Directed the team that built the communications network for Canada's Olympic Games through Bell Canada. Before the Games, Darshan led the growth of a Broadband service provider in Canada and was CTO of Primus Telecommunications.
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