Senior Client Success Manager, Maven Clinic
Strategic
$110-160k
+ Stock Options
More information about location
3-5 days a week in office
Virtual clinic for women's and family health
Job no longer available
Virtual clinic for women's and family health
501-1000 employees
Job no longer available
$110-160k
+ Stock Options
More information about location
3-5 days a week in office
501-1000 employees
Company mission
To make healthcare work for all of us.
Role
Who you are
- 6+ years of experience in account management, customer success, or client services role in digital health, healthcare company, benefits or SaaS companies
- Experience working with large employer clients (20,000+ employees) is required
- Passion for healthcare and influencing organizational change
- Track record of high client satisfaction ratings and proven renewal success
- Ability to develop and grow relationships with clients, including VP and C-level executives
- Strong interpersonal and verbal, written, and presentation skills, ability to communicate clearly and persuade, and influence internal and external stakeholders
- Strong leadership skills and effective problem-solving abilities, with capacity to expand and lead a growing team if needed
- Ability to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables
- Possess analytical skills and strategic thinking- you’re strong on both IQ and EQ
- Experience in working with the full lifecycle of customer success post sales (implementation, adoption, product training, renewals, and account management)
- Willingness to travel for key client meetings and participate occasionally in our NYC office for relationship building and key meetings (quarterly basis)
What the job involves
- Maven is looking for a highly motivated and professional Senior Client Success Manager to join our Client Success team, with a specific focus on supporting our strategic accounts
- The Senior Client Success Manager will be the main point of contact for our largest accounts (>20K eligible employees)
- This person will be on the front lines as a trusted advisor to our clients and a key consultative partner to our channel partnership teams
- You will act as a strategic adviser, project manager and product expert to help our clients improve the benefits they reap from working with Maven’s products and services
- Lead a portfolio of very large employer clients and be the face of Maven for all client-related needs (expected book of business capacity of ~10 accounts)
- Maintain high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores
- Collaborate with client leadership, broker and consultant partners, and other internal and external stakeholders to unlock additional business opportunities within your portfolio
- Serve as primary point of contact collaborating with cross-functional teams including product, engineering, data and marketing
- Consult clients on ways to better support their working parents based on Maven’s industry expertise and program resources
- Convert clients into Maven advocates, leveraging their successes for references, case studies, blogs, etc
- Manage client issues and escalations, collaborating with partner teams such as member support, operations, analytics, product, and sales as required
- Provide strategic analysis of member engagement performance and program metrics
- Own communications to meet mutually agreed upon goals including but not limited to quarterly business reviews, external client meetings/events and other project plans
- Serve as the voice of the client internally by bringing insights to enhance product development and program marketing efforts
Our take
Maven is a virtual care provider that is particularly focused on delivering better outcomes for women. Its online pregnancy, fertility, and pregnancy clinic gives users holistic care. The digital health model delivered by Maven is intended to make healthcare services more accessible: it aims to support those that have been marginalized by the traditional health care system.
This means that Maven forms part of the global digital health market; a burgeoning sector of the Internet economy. Many companies are already delivering digital healthcare solutions: rivals to Maven include Doctor On Demand, Heal, Pager, 98point6 , K Health, Lemonaid, MDLIVE, First Stop Health and HealthTap. However, Maven's focused on marginalised groups is what sets it apart.
Maven has received significant funding as it continues to address areas of underrepresented healthcare coverage, such as treatment of postnatal depression. As the company grows, Maven will use this new funding to continue to personalise its platform and enhance its service's cultural flexibility, increasing its support networks across all stages of family and reproductive life. Recent examples of expansion is new product offering for personalised support for those trying to conceive naturally.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Oct 2024
$125m
SERIES F
Nov 2022
$90m
SERIES E
Total funding: $427.8m
Company benefits
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Annual professional development stipend and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
Company HQ
Hudson Square, New York, NY
Leadership
Kate Ryder
(CEO)Prior to founding Maven in 2014, Kate worked in venture capital and as a journalist, writing for the Economist from Southeast Asia, New York and London and for the New Yorker.
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