Platform Engineer, EliseAI
$110-130k
+ Stock Options
4-5 days a week in office
AI leasing agent & assistant
Job no longer available
AI leasing agent & assistant
101-200 employees
Job no longer available
$110-130k
+ Stock Options
4-5 days a week in office
101-200 employees
Company mission
To improve business efficiency without sacrificing human connection, and to make quality housing more accessible.
Role
Who you are
- 4+ years of experience in a CS Operations, Platform Engineering, or Data-focused role within SaaS
- Strong experience with Salesforce or Snowflake administration, custom workflows, and integrations
- Proficiency in Snowflake and SQL for data management, analysis, and reporting
- Hands-on experience with APIs, webhooks, and automation platforms like Zapier
- Strong problem-solving skills with the ability to design and implement scalable systems that improve efficiency
- Technical acumen to work independently on system optimizations, troubleshooting, and process automation
- Experience working cross-functionally with CSMs, Product, and Data teams to ensure smooth operations
- Excellent communication skills, able to translate technical concepts into actionable insights for CS teams
- Willingness to work in person at our NYC Headquarters 4-5 days a week
Desirable
- Experience with data architecture and customer success analytics in a SaaS environment
- Familiarity with Python or JavaScript for automation and workflow enhancements
- Understanding of customer success metrics, retention strategies, and lifecycle management
- Previous experience in a platform engineering or systems operations role is a plus
What the job involves
- We are looking for a Platform Engineer to join our team at EliseAI
- This role will serve as the critical bridge between our Customer Success and Data teams, ensuring seamless data flow, system integrations, and operational efficiency
- You will take ownership of our CS tech stack, optimize data management, and build scalable solutions to support our team.This is a highly technical role requiring strong data engineering, platform operations, and automation expertise, combined with a deep understanding of SaaS customer success processes
- You will work closely with CSMs, Product, and Data Engineering to ensure our systems, workflows, and reporting infrastructure enable proactive and data-driven customer management
- Own and optimize the CS tech stack, including Planhat, Salesforce, and Snowflake, ensuring seamless data integration and usability
- Design and implement data pipelines that improve reporting accuracy, customer health tracking, and automation across CS workflows
- Work with APIs, webhooks, and automation tools to enhance system integrations and improve operational efficiency
- Partner closely with the Data team to manage customer data, build reports, and ensure CS has the insights needed for decision-making
- Develop and manage workflows in Salesforce, Planhat, and other CS tools to streamline processes like onboarding, renewals, and churn risk detection
- Build dashboards and analytics solutions that provide actionable insights on customer health, retention, and expansion opportunities
- Troubleshoot and resolve system issues, ensuring the CS team has uninterrupted access to accurate customer data
- Collaborate with cross-functional teams, including Customer Success, Product, Operations and Data, to improve visibility and operational efficiency
- Act as a subject matter expert for customer data architecture, best practices, and operational improvements
Our take
Contactless human interaction through technology has thrived in recent years, and this has impacted the real estate industry greatly. A significant reexamination is needed in regard to how estate agents serve and communicate when in-person interactions are less feasible. EliseAI, previously MeetElise, provides AI-powered leasing agent software that aims to solve this problem.
The company deploys machine learning to fill communication gaps between agents and clients, in addition to providing mixed reality solutions for digital property viewings. The startup claims that their software increases conversion rates from traditional leasing methods and tools by more than 65%, responding instantly to 90% of custom inquiries for over 250,000 properties. 60% of the top 50 real estate businesses in the US use EliseAI, whilst 30 million residents and prospective customers have had conversations with the AI.
Estate agents across the globe have developed digital platforms to serve customers digitally. However, EliseAI presents an all-in-one solution that aims to support estate agents and their clients, regardless of whether in-person communication is possible. Funding secured by the company will be used by to propel its growth and prop up its already secured equity capital.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2024
$75m
SERIES D
Jun 2023
$35m
SERIES C
Total funding: $141.9m
Company benefits
- Equity
- Medical, Dental and Vision premiums covered at 100%
- FSA & HSA plans
- Commuter benefits
- 401k
- Long & short-term disability, and life insurance
- Unlimited PTO
- Up to 12 weeks fully paid parental leave
- Flexible hours
- Paid lunch
- Development opportunities
- Fitness stipend
- Social events
Company HQ
Midtown South, New York, NY
Leadership
Minna Song
(CEO)Majored in Computer Science at MIT, and studied at the University of Cambridge. Interned at Microsoft and then co-founded Influencers Required in 2014.
Stoyan Stoyanov
(CTO)Studied Computer Science at the University of Cambridge, graduating in 2014. Co-founded Influencers Required with Minna.
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