Senior Experience Strategy Specialist, Mastercard
$125-212k
More information about location
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
$125-212k
More information about location
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- This role is suited to individuals who feel comfortable with ambiguity, navigating multiple research sources, and collaborating with cross-functional teams to inform pragmatic implications for both the business and the future-state experience
- We are looking for candidates that can demonstrate a background in the following or related fields; Experience/Product Strategy, Service Design, Design Thinking, Innovation, User Research, UX Design, Innovation and Business Strategy, Strategic Foresights/Futurists, Trend Analysis
- Other complementary fields of interest may include: Brand Strategy, Behavioral Economics, Cultural/Social Studies, Anthropology, Data Analytics
- Bachelor’s in design, Business, Economics, Psychology, Marketing, Digital Media, Multimedia, Computer Science, Mathematics, Geography, or a related field or working experience equivalence
- Experienced in strategy, product strategy, innovation consulting, services design, or related Design Thinking field
- Demonstrates the ability to synthesize complex qualitative and quantitative data into insights, implications, and strategic recommendations, that impact product experience and business decisions
- Great facilitation and communication skills with experience in shaping and facilitating design thinking workshops to achieve focused objectives
- Understanding of product development, including MVP scoping, roadmap prioritization, and strategic planning processes
- Familiar with different experience strategy frameworks and able to identify the appropriate methodologies and framework to apply on projects
- Familiarity with user research methodologies and the ability to collaborate effectively with research teams
- Has the ability to work effectively in fast-paced, rapidly evolving, and ambiguous environments with multiple stakeholders
- Curious about cultural and technological trends, innovation, CX & Design, and experience-based thinking
- Is a collaborative and inclusive team player able to work with cross functional teams across multiple disciplines
- Curious about the global evolution of customer and consumer experiences in the world of payments, digital identity, consumer loyalty, and beyond
- : An effective communicator and are able to articulate complex concepts clearly and persuasively to audiences
- Experience working with a B2B2C business ecosystem
- Excited about improving the world through “doing well by doing good.”
What the job involves
- Our Experience Strategy & Research team, within CXD, leads early-stage product innovation by uncovering customer needs, identifying opportunities, and translating insights into strategic direction for product and business teams. We operate across discovery, problem definition, and concept development, ensuring that new products and experiences are grounded in customer needs, market dynamics, and organizational objectives
- We focus on de-risking key customer, product, and business assumptions throughout the product innovation lifecycle, while fostering a continuous learning culture that drives more informed decisions and accelerates innovation
- The Senior Specialist, Experience Strategy will play a vital role across multiple workstreams to support product innovation and opportunity discovery
- You will support the translation of insights into opportunity areas, value propositions, and roadmap implications that inform new product innovation
- In this role you will collaborate with a cross-functional team including other experience strategists, researchers, designers, product managers and technologists to provide strategic clarity by framing problems, defining opportunity spaces, and guiding prioritization decisions to support product development
- E2E: Participate from early discovery of the problem space through MVP definition, identifying customer needs, uncovering the right problems to solve, defining future opportunities, and crafting clear value proposition and visions for Mastercard’s New Product development portfolios
- Actionability: Translate insights into actionable recommendations that inform product roadmaps, MVP definitions, and prioritization frameworks before the development phase
- Trends curation: Support the exploration of behavioral, experience, and technology trends to inform strategic thinking and outcomes
- Foresights: Help to identify, track, and analyze societal, behavioral, consumer and landscape trends to develop strategic foresights
- Framing: Contribute to the definition and framing of problem statements and strategic opportunities to guide product and experience development
- Innovation Stewardship: Support in guiding teams through the design thinking process by continuously refining, adapting, and anticipating our approach to de-risk early-stage product development and drive informed decision-making
- Facilitation: Assist in designing and facilitating collaborative cross-disciplinary workshops to drive alignment, ideation, and/or prioritization
- Narratives: Contribute to the development of compelling narratives and be comfortable presenting to a wide range of stakeholders
- Structured: Able to manage your priorities and timelines across multiple locations/time zones
- Growth: Embrace new challenges and have a desire to develop as a strategist and learn new skills
- Capability: Contribute to the Customer Experience & Design community and support efforts to broaden and mature the understanding of Experience Strategy as a discipline
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
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