Customer Success Coordinator, EcoVadis
German Speaker
+ Employee referral bonus policy
4 days a week in office
Business sustainability ratings provider
Open for applications
Business sustainability ratings provider
1001+ employees
Open for applications
+ Employee referral bonus policy
4 days a week in office
1001+ employees
Company mission
To provide the world’s most-trusted sustainability ratings, enabling all businesses to reduce risk, drive performance, and improve environmental and social outcomes.
Role
Who you are
- 2+ years successful customer support experience with large accounts acquired in a fast paced environment
- The ideal candidate has formal education in a related field (Supply chain, sustainability, business)
- Excellent communication skills (Both written and verbal)
- Excellent spoken and written English and German is a must as per the assigned territory. Other languages are an asset
- Excellent excel and data analytical skills
- High level of organizational skills and able to operate autonomously; ability to prioritize tasks, manage time and stay focused on the main achievement goals
- Ability to summarize data into insights in multiple formats (For example, PPT presentations)
- Computer literate (MS office, Google Suite, SalesForce, Project management tools…)
- Knowledge of procurement systems and/or SaaS solutions is an asset but not mandatory
What the job involves
- EcoVadis is looking for a Customer Success Coordinator, driven by sustainability, to join our team in Barcelona bringing energy and passion in a positive environment to manage the success of EcoVadis' customers
- As a digital SaaS solution, EcoVadis is designed to help companies scale their sustainability initiatives across their entire global supply chain
- This requires good understanding of the solution by all impacted stakeholders and adoption of the principle of sustainable procurement, on all levels of our customers' procurement organization
- The Customer Success team manages the strategic deployment and account management of the EcoVadis solution with our customers
- Your primary responsibility is to act as a facilitator of your customers’ successful program implementation and to accompany them to solidly adjust their existing processes to reflect an enhanced perspective of sustainable and impactful business outcomes
- Assisting with creating powerful communication to internal stakeholders (buyers) and suppliers
- Helping them identify appropriate actions towards their target achievement
- Delivering training sessions for relevant customer stakeholders (buyers)
- Answering clients’ operational questions via email or call
- Assisting them on how to embed the program into existing processes
- Enable customers to : Monitor their performance and progress through relevant program KPIs
- Reach their pre-defined strategic goals through operational excellence
- Increase the adoption of the subscribed solution(s) amongst the clients’ stakeholder community
- Manage enablement of stakeholders with regards to program, strategic goals and operational implementation
- Represent the customer voice within EcoVadis to adapt tools & processes to customer needs
- Create models to answer current business questions; validate and understand the conclusions
- Teamwork and best practices sharing to contribute to the development of EcoVadis services and to maintain a positive and motivating atmosphere
Application process
- Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application
Our take
With an increasing drive for businesses to be more transparent with their global carbon impact, companies need to find a way to collate their data. This data can then be used to inform business decisions and aid companies in their mission to decrease their carbon emissions. EcoVadis provides business sustainability ratings with the aim of creating a global marketplace where sustainability intelligence influences every business decision.
EcoVadis has devised a criteria based on international sustainable development standards. The criteria considers specific challenges, geographical location and company size to create its rating, ensuring its ratings reflect the company as fairly as possible. The main objective of the rating is to measure the quality of a company’s CSR management system through its policies, actions, and results.
This concept is increasingly pertinent given the emphasis placed on sustainability by consumers, and so EcoVadis are smartly targeting this key area. It currently operates with 90,000 companies of all sizes across more than 200 industries in 160 countries, highlighting the importance of the ratings it provides.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2022
$500m
SERIES C
Jan 2020
$200m
GROWTH EQUITY VC
Total funding: $732.7m
Company benefits
- Flexi-time
- Casual and friendly environment
- Virtual and in-person team building events
- Opportunity to work in an international atmosphere
- Learning and Development
- Wellness Programs
- Sustainability events & community involvement
- Budget to furnish your home office
- Peer recognition program
- Employee-led resource groups
- Referral bonus
- Choice of working at the office, remotely, or mixing both
Company values
- Make sustainability real
- Every customer matters
- Belong
- Integrity at our core
- Dare to...
- Be kind
Company HQ
Chaillot, Paris, IDF
Articles
Leadership
Pierre-François Thaler
(Co-CEO)Was CEO of B2Build SA, the first B2B marketplace for the European construction industry. Also has experience as a Director for the Ariba Procurement BPO business.
Frédéric Trinel
(Co-CEO)Holds a degree in International Business from ICAD Business School. Previously founded Mr. Ted Ltd as COO.
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