Junior IT Helpdesk Support, Eyeo

• Fluency in spoken and written English and German
• Experience working in an IT support position and/or similar qualifications (e.g. finished apprenticeship “Fachinformatiker für Systemintegration” or higher)
• Ability to communicate effectively with both technical and non-technical individuals
• Prioritize requests, organize, schedule, coordinate and document your work in ticketing and wiki systems
• Ability to take initiative and work with minimal supervision
• Able to research and solve problems on your own
• Positive and enthusiastic mindset, always eager to help solve issues

Desirable

• As an IT Helpdesk Supporter, you will be responsible for providing technical support across the company
• This role is absolutely essential within any organization to ensure business continuity
• Your colleagues rely on your technical support to troubleshoot problem areas in a timely and accurate fashion whether it be remotely or in-person assistance
• Install and manage company devices such as laptops, mobile devices, etc
• Diagnose problems
• Manage users’ access to company tools
• Manage in-house electronic locks and keys
• Handle user onboarding and offboarding in various company tools
• Assist with login issues
• Troubleshoot software and hardware issues on various devices (such as PCs, Macs and mobile devices)
• Install, support and maintain user accounts, profiles, file sharing, access privileges and security
• Support networking and video conference issues
• Provide A/V tech support at live events hosted by eyeo
• Provide excellent service as the focal technical operations point for the eyeo office employees and managers
• Research issues online to provide swift solutions
• Work closely with all the teams in fixing issues and initiating improvements