Senior Director of Customer Experience & Safety Operations, Suno
$239-270k
+ Offers Equity
More information about location
5 days a week in office
AI music generation tools
Be an early applicant
AI music generation tools
101-200 employees
Be an early applicant
$239-270k
+ Offers Equity
More information about location
5 days a week in office
101-200 employees
Company mission
To build a future where anyone can make music.
Role
Who you are
- 12+ years in operations, strategy, or customer-facing functions
- Proven 0-to-1 ops builder — support, T&S, or customer operations built from scratch
- Analytically strong and data-driven — SLAs, reporting frameworks, operational decisions
- Experience with AI-native or AI-augmented support tooling and workflow design
- Consumer technology, UGC, creator, or music/entertainment platform experience
- Cross-functional operator — has worked across product, engineering, and legal to translate customer signal into action
- Vendor and BPO management at scale
Desirable
- Experience formally running a support organization
- Experience scaling community as a growth channel
- Platform responsibility or policy-adjacent operations experience
- Consulting or strategy firm background (Accenture, McKinsey, Kearney, or similar)
What the job involves
- Suno is looking for its first leader of Customer Experience & Safety Operations — a builder and operator who will spearhead our Support and Community teams and lead the operational functions that support our Trust and Safety organization
- You'll sit at the intersection of our customers and the product and engineering teams who build for them, turning customer signals into action and setting the standard for how Suno earns and keeps the trust of millions of creators
- Lead Customer Experience at Suno, setting the standard for how we show up for our users at every touchpoint
- Lead and grow a world class team and define what world-class looks like at an AI-native music company
- Ensure that our Customer Experience organization is AI-native and customer-first, standing up the right mix of vendors, internal channels, and automation at scale
- Own the feedback loop between customers and product — ensuring bugs, friction, and user insights consistently inform the roadmap
- Build and grow community across Reddit, Discord, and beyond as both are a core function and an organic growth lever
- Maintain a best-in-class Knowledge Base that scales self-service as the platform grows
- Define what Trust & Safety operations means at Suno and build it from the ground up while working in close partnership with product, engineering, and legal
- Ensure that our operational response to user reports, appeals, and legal requests is managed responsibly and effectively
- Manage ground truthing and data annotation efforts in support of our internal Trust and Safety workflows
Our take
Suno is a company leveraging AI for music creation, attempting to make it accessible to everyone, regardless of their musical background. The platform allows users to generate complete songs by inputting text prompts, breaking down the barriers that traditionally separate amateurs from professional musicians.
Unlike other AI music tools, Suno focuses on ease-of-use, enabling even those with no music theory knowledge to produce professional-sounding songs. This approach has already attracted a diverse user base, including everyday people and GRAMMY-winning artists.
Suno' rise has been fast and impressive, but it's now facing serious legal heat, including new lawsuits from independent artists. If it can defend its practices ad show respect for creators' rights, there's still a strong future ahead for the company.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2026
$400m
SERIES D
Nov 2025
$250m
SERIES C
Total funding: $775m
Company HQ
Mid-Cambridge, Cambridge, MA
Leadership
Mikey Shulman
(Co-Founder & CEO)Previously worked as Head of Machine Learning at Kensho Technologies. Also worked as a Lecturer for the MIT Sloan School of Management.
Georg Kucsko
(Co-Founder & CTO)Also works as a Lecturer at the MIT Sloan School of Management. Prior work includes Head of AI Research at Kensho Technologies.
Martin Camacho
(Co-Founder)Previously worked as Engineering Director at Firefly Health and Chief Architect and Board Director at Kensho Technologies.
Keenan Freyberg
(Co-Founder & COO)Worked in Business Devlopment at Pinshape, and as an Associate at Capco. Also worked through several roles at Kensho Technologies.
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