Compliance and Service Analyst, NQC
German-Speaking
More information about location
3 days a week in office (Ancoats, Manchester)
Risk and compliance management for global supply chains
Be an early applicant
Risk and compliance management for global supply chains
101-200 employees
Be an early applicant
More information about location
3 days a week in office (Ancoats, Manchester)
101-200 employees
Company mission
To deliver full visibility, defensible compliance, and actionable insights across every tier of your supply chain.
Role
Who you are
- Fluent written and spoken German and English (essential)
- Experience in a customer support, service delivery, audit, or compliance environment
- Strong IT literacy, including Google Workspace / MS Office, with the ability to learn bespoke NQC systems
- Excellent interpersonal and communication skills, with the ability to support users and explain compliance requirements clearly
- Strong time-management and organisational skills, with the ability to balance validation targets and live support enquiries
- Confidence working with detailed information and the ability to maintain high levels of accuracy
- The ability to manage conflicting demands and maintain professionalism in a fast-paced environment
- Availability to work the team’s core hours: 08:00 – 16:00
- Demonstrates consistent motivation, commitment, and professionalism in all situations
- Communicates clearly and effectively, ensuring understanding when supporting users or explaining compliance requirements
- Champions NQC’s values, acting in a principled, open, and conscientious manner, and constructively challenging unacceptable behaviour
- Plans and prioritises workload to meet targets, maximise performance, and minimise errors
- Shows initiative, thinks creatively, and embraces opportunities to improve processes and user experience
- Works collaboratively across teams, supporting colleagues and contributing to a positive, team-focused environment
- Maintains strong attention to detail, ensuring accuracy in both supplier interactions and compliance validations
What the job involves
- We’re expanding our team and looking for a German-speaking Compliance and Service Analyst to support suppliers using NQC’s platforms and to carry out essential compliance checks on their submitted information
- You’ll help suppliers understand and meet international ESG, sustainability, and human-rights standards while providing clear, friendly guidance to improve their compliance and overall experience
- Providing professional, multilingual support to external users via web chat, phone, and email, ensuring enquiries are handled promptly and to a high standard
- Carrying out detailed compliance checks on supplier questionnaires and uploaded documentation, following NQC processes to ensure accuracy, consistency, and efficiency
- Taking ownership of your validation workload, meeting agreed targets and service levels while maintaining high-quality output
- Guiding suppliers on how to improve their compliance with ESG, sustainability, and human-rights standards through clear, constructive feedback
- Collaborating with cross-functional teams to resolve supplier or client issues that originate within the Service Delivery function
- Managing your schedule within the team to ensure continuous support coverage and minimal disruption to user experience
- Maintaining an up-to-date working knowledge of NQC’s platforms, services, and workflows to deliver accurate information and effective support
Our take
Supply chains are more complex today than they’ve ever been, so managing transport, warehouse stock, compliance and deliveries requires a multitude of tech layers. NQC helps supply chain and logistics companies with its supply chain mapping and due diligence platform SUPPLIERASSURANCE.
Trusted by leading manufacturers, SUPPLIERASSURANCE helps its customers through advanced analytics software, uncovering hidden risks and strengthening the resilience of each unique supply chain ecosystem. Innovative tech and human expertise converge through expert data feeds and supplier-led assessments, meaning that manufacturers can maintain the highest level of compliance standards, whilst simultaneously advancing their business goals.
NQC’s high-calibre clients attest to its rigour and effectiveness. It also has an extensive product range, including AI for supply chain risk assessment, mapping tools for logistics and ESG data streamlining. As a bundle, these products cover all bases, whilst individually tackling the specific needs of manufacturers the world over. With previous contracts with the UK government, NQC is well-equipped to meet the fast-moving and complex supply chain compliance landscape head on.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Hybrid working policy of 60% office-based
- Private Pension/Salary Sacrifice scheme
- 25 days holiday (Increasing with service) + bank holidays
- Enhanced Maternity and Paternity Leave
- Health Cash Plan
- Learning & Development through Udemy platform
- 24/7 Access to a Virtual GP
- Life Assurance (4 x Salary after 6 months)
- YuLife - employee discounts and wellbeing platform
- Regular company socials & events
Company HQ
Ancoats, Manchester, UK
Leadership
Claire Russell
(Director)Previously studied at the University of Hull.
Charles Morrison
(Managing Director)Previously studied IT Management at the University of Salford.
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