Sales & Marketing Operations Manager, Skillshare
$120-140k
+ Equity
Online learning community for creatives
Be an early applicant
Online learning community for creatives
501-1000 employees
Be an early applicant
$120-140k
+ Equity
501-1000 employees
Company mission
To build a platform that gives everyone the opportunity to be creative.
Role
Who you are
- You bring 4+ years of experience in sales and/or marketing operations, preferably in a fast-paced environment
- You’ve owned operations for CRM systems (e.g., HubSpot/Salesforce) managing $1M+ in monthly pipeline or deal flow
- You’re fluent in tracking and reporting KPIs using Salesforce, Looker, or similar BI tools
- You’re organized and comfortable with project management tools like Airtable, Asana, or Notion
- You’re an Excel/Google Sheets pro and thrive when working with large data sets
- You’re highly analytical, detail-oriented, and motivated by building efficient systems and scalable processes
- You’re an excellent communicator and collaborative teammate who builds strong cross-functional relationships
- You take pride in your work, own your outcomes, and find joy in helping others do their best work
- You bring a positive attitude, low ego, and a deep sense of ownership to everything you do
What the job involves
- We’re looking for an experienced, analytical, and enthusiastic Sales & Marketing Operations Manager to build and scale the systems behind Skillshare’s growth programs
- You’ll be a key operational partner across marketing and sales, ensuring our teams can execute campaigns efficiently, make data-informed decisions, and unlock sustainable growth
- This is a high-impact role at the center of one of the most sophisticated and multifaceted growth marketing programs in the industry
- You’ll manage core marketing and sales processes, own critical tools and dashboards, and lead strategic programs
- Manage and integrate key tools (Salesforce, HubSpot, Confluence etc.) across B2C and B2B sales and marketing programs
- Manage key sales operations for Skillshare for Teams, optimizing lead tracking, attribution, and campaign performance to grow B2B revenue
- Provide operational support for pricing, quoting, renewals, and contract administration across Marketing and Business Development
- Support (and occasionally lead) launches and tests across experimental marketing channels
- Lead team-wide operational cadences, including scenario planning, bi-weekly meetings, monthly performance reporting, and experimentation reviews
- Maintain and update our reporting and dashboards to ensure visibility across the team, and develop and refine processes that enhance sales and marketing effectiveness
- Build and scale the operational infrastructure of our influencer marketing program, including deal workflows, reporting, and analysis
- Partner with Finance, Data, and Product to ensure data hygiene and systems integrity across our marketing tech stack
- Create and maintain SOPs, training resources, and knowledge bases (Confluence, Google Drive) for marketing operations and ensure institutional knowledge is preserved
- Act as a strategic thought partner to marketing leadership on special projects and high-priority initiatives
- Ou’ll drive the operational backbone of our growth engine and play a key role in B2B growth initiatives
- This is a high-visibility, high-responsibility role with opportunities to expand your scope across multiple teams and programs
Our take
Skillshare operates an online learning platform where members can access a range of creativity-focussed classes and courses. Targeting skills such as illustration, design, photography and video editing, the company allows individuals and teams to build and improve their skills whether for professional development or just for fun.
On the other side, Skillshare empowers professional creatives to share their skills, tips and tricks to earn money and build their communities. Top earners on the platform make upwards of $100,000 a year, as well as gaining access to a broad range of people who may be interested in their freelance services.
With more than 30,000 classes active on the platform, and over 10 million registered learners, Skillshare has proven its value and carved a strong foothold in the e-learning market. Moving forwards, it plans to continue enhancing its offering - recent additions include Badges, Class Certificates, and Learning Paths - as it further broadens its reach.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 9 rounds)
Nov 2022
$78.4m
SERIES E
Apr 2022
$5m
LATE VC
Total funding: $200.2m
Company benefits
- Excellent medical, dental, and vision plans
- Unlimited vacation (with a required minimum)
- Paid sabbaticals for tenured employees (every three years, starting at your 3-year anniversary)
- Learning and creativity stipend
- Wellness stipend
- Stipend for setting yourself up for success at home (think: desk, headphones, ergonomic chair)
- Monthly internet reimbursement
- Support for utilizing coworking spaces, including a partnership with Industrious
- Ongoing Emotional Fitness workshops with Coa
- 401k
- Up to 14 week gender-neutral parental leave
Company HQ
Flatiron District, New York, NY
Leadership
Malcolm Ong
(Co-founder)Co-founded Skillshare in 2010 with Michael Karnjanaprakorn, who has since left the company. Currently Co-founder and CPO at Terminal 3. In the past, worked as Senior VP of Product at South China Morning Post.
Matt Cooper
(CEO, not founder)Member of the Board Of Directors at YunoJuno. Former Advisor and Board Observer at PowerToFly, SVP of Corporate Development at ScribbleLive, and CEO of Visually.
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