Customer Support Specialist, Teachable

• 2+ years providing high-volume email/live chat support, preferably in SaaS
• Strong computer skills to learn and work within multiple systems (must be able to type at least 40 wpm)
• Effective written and verbal communication skills: you are comfortable translating complex concepts to non-technical audiences
• Emotional intelligence and an empathetic inclination to understand what the customer is saying versus what they mean
• Curiosity for learning - you enjoy taking on new challenges and are able to quickly distill learnings in a fast paced environment to best support our Creators and teams
• High level of technical aptitude; the ability to pick up new technologies quickly and explain complex concepts simply

Desirable

• As a Customer Support Specialist, you will delight our Creators by providing solutions to customer issues, and acting as a liaison between internal support teams and customers. You’ll be part of a best-in-class customer support organization that has a unique position in being able to work directly with our Creators and help scaffold their online businesses to new heights
• Provide a world-class customer support experience by efficiently and enthusiastically delivering solutions to creators, and empowering them to get the most out of the Teachable platform
• Become an expert on the functionality and capabilities of the Teachable platform, and stay up to date on our rapidly evolving product offering
• Drive business goals by consistently meeting/exceeding individual and team KPIs, and demonstrating a sense of urgency in communicating with our creators
• Collaborate cross-departmentally by reporting customer feedback and insights to our marketing, product and engineering teams
• Iterate on our internal team processes as the Teachable product continues to evolve
• This is a contract position with an expected end date of early July, 2023. You'll be assigned a specific shift (8 hours per day / 40 hours per week)
• Our customer support team operates seven days a week, 365 days a year, from 8 a.m. to 9 p.m. EST
• We’re looking for someone with flexibility to work evenings, weekends, holidays, and occasional overtime as needed