Site Reliability Engineer, LoyaltyLion
£70-90k
More information about location
Data-driven loyalty and engagement platform
Job no longer available
Data-driven loyalty and engagement platform
21-100 employees
Job no longer available
£70-90k
More information about location
21-100 employees
Company mission
To help ecommerce brands thrive in the age of Amazon.
Role
Who you are
- 4+ years of experience with AWS
- In-depth knowledge of defining infrastructure as code using Terraform
- Experience in agile development practices
- Observability & Monitoring using DataDog & Cloudwatch or similar systems
- Bonus points for real-time low latency high-frequency transaction-based systems experience
- Extra bonus points for experience with Redshift, Glue, Airflow, Athena or any other frameworks and tools for data engineering
- Ability to diagnose problems at any level (Client, HTTP/Network, Server, Database, OS)
- Ability to write clear, concise documentation
What the job involves
- Working with our SRE Lead, you will be responsible for ensuring the reliability, availability, and performance of our platform's infrastructure and systems
- You'll also support our Data team in the provisioning and tuning of our Data platform, and our development teams in optimising their applications and CI/CD pipelines for peak performance and efficiency
- Delivering clean, architecturally sound, maintainable and secure infrastructure
- Working closely with AWS infrastructure, particularly focusing on data services, to support database scalability and availability
- Work with LoyaltyLion engineering teams to support the infrastructure they need and the platforms on which their services run
- Conducting performance tuning to optimize database performance and enhance data processing efficiency
- Implementing observability systems for infrastructure and data to ensure reliability and availability, find areas for improvement, and proactively access risks to the stability or security of our platform
- Maintain new and existing infrastructure with code, by writing well-designed Terraform scripts to make the best use of our AWS infrastructure.
- Documenting and driving the adoption of DevOps best practices across the wider engineering team
- Doing proofs-of-concept on new and emerging technologies and evaluating the fit to LoyaltyLion
- Taking part in honest and transparent blame-free post-mortems on incidents we have, so we can learn from them and prevent them from happening again
- Automate and accelerate - reduce manual tasks and allow all of LoyaltyLion engineers to concentrate on building exciting new features
- Build, measure, learn - implement the best observability tools to continually improve LoyaltyLion performance
Application process
- TA Screen
- Technical Overview + Value based interview
- Tech Session + Q&A with Engineering Team
- Meet the CTO
Salary benchmarks
Our take
LoyaltyLion helps fast-growth eCommerce retailers succeed in the age of Amazon, driving growth through long-lasting customer relationships that go beyond price or logistics. The company enables relationships to be built on emotional connections, aligned values and great customer experiences.
Beyond a traditional 'points for purchase' system, LoyaltyLion enable rewards for other actions, such as referring a friend, leaving a review or following on social media (often particularly important for smaller businesses). This model is better suited to eCommerce and provides more meaningful loyalty interactions that count towards conversions.
LoyaltyLion is a Deloitte Fast 50 company that recently raised impressive funding from Kennet, a SaaS-focused growth stage investor. They now work with over 10,000 eCommerce retailers and are focused on growing their team.
Steph
Company Specialist at Welcome to the Jungle
Insights
44% female employees
-7% employee growth in 12 months
Glassdoor (3.6)
Company
Employee endorsements
Autonomy
"We follow the Team Topologies model and all of teams are cross-functional. Each Team has a Product Manager, Product Designer, Engineering Manager..."
Funding (last 2 of 3 rounds)
Mar 2021
$12.5m
SERIES A
Apr 2014
$0.4m
SEED
Total funding: $13m
Company benefits
- Financial & Insurance benefits: 🛟 Life insurance from day 1 🎁 Access to comprehensive discounts through Perks at Work 💝 Charity giving scheme 💰 Optional pension salary sacrifice scheme
- Working life benefits: ⏰ Flexible working – core hours between 10-4 🏠 Hybrid working with 2 days in our Farringdon Office 🎉 4.30pm finish on Friday 🥳 Quarterly team and company-wide socials
- Equipment: 💻 Apple MacBook and all the equipment you need to be set up for success 🏡 £200 work from home allowance 🤖 ChatGPT subscription
- Growth & development: 📚 Generous Learning & Development budget 📊 Bi-annual Performance Reviews with clear progression frameworks in place across every team 🎟️ Earn gift vouchers by getting recognised for your great work every day by your colleagues
- Time off benefits: 🌞 25 days holiday per year + bank holidays ➕ One additional day of holiday for each year of service, up to 5 years 🎄 Christmas annual leave booster 🌍 Work from anywhere policy
- Health & Wellbeing benefits: 🩺 The choice of two of the following: wellbeing budget, private medical insurance through Vitality, or private dental insurance 🚲 Cycle to work scheme 🤝 Employee Assistance Programme
- Family benefits: 👶 Enhanced parental leave 🏫 Workplace nursery scheme ❤️ Family forming leave policy
Company values
- Get uncomfortable and grow - We seek regular candid feedback and offer it to help those around us. We pass on responsibilities to empower others so that we find our next challenge
- Team before ego - We believe in the strength of the team. To move forwards quickly everyone must move in the same direction. When you truly work as a team, there is no room for ego. We are all united in our purpose and every voice matters at every level
- Delivery over deliberation - We all share a bias towards action. We observe, learn and iterate. We do not seek perfection on day one. Instead, we want fast continuous improvement. We believe there is more lost through indecision than wrong decisions
- Personally accountable - When we say we’ll be there, we are. When we say we’ll do a task, we do it. You can trust your colleagues to be there for you, to deliver and push you, no matter what
Company HQ
Farringdon, London, UK
Articles
Leadership
Charlie Casey
(CEO)Former Economic Advisor at the Foreign and Commonwealth Office and Senior Consultant at Deloitte. Dog dad to Blue.
Dave Clark
(Chief Architect)Former Web Engineer at Sun Microsystems. Dog dad to Willow.
Ben Pointing
(COO)Ben joined LoyaltyLion in 2019 as the Head of Customer Success and Partnerships, they held this role until 2020 when they became COO. Prior to LoyaltyLion, they spent over 2 years at tcc global as a Key Account Manager and a Business Development Manager.
Diversity, Equity & Inclusion at LoyaltyLion
- We remove gendered language from our job advertisements
- We provide mental Health support via an EAP and managers have active conversations around mental health and wellbeing
- We think that the little things go a long way, from allowing for more flexibility for parents to including pronouns as a field in our slack to ensure that all feel safe and welcome
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