Business & Operations Analyst, Papernest
Offers BSPCE
3+ days a week in office (Carrer de Ramon Turró, Barcelona)
Subscription and utility bill management platform
Open for applications
Subscription and utility bill management platform
501-1000 employees
Open for applications
Offers BSPCE
3+ days a week in office (Carrer de Ramon Turró, Barcelona)
501-1000 employees
Company mission
Papernest's mission is to make contract and utility management simple for everyone.
Role
Who you are
- Ideally you had one experience in a start-up, or fast-paced environment
- You are fluent in English and Spanish, French is a plus
- You are a junior profile or graduate student
What the job involves
- Design processes to limit the client churn and maximize the activation rate
- Increase customer satisfaction and customer care agents efficiency
- Supervise the dunning process every month, and develop initiatives to decrease the unpaid rate and increase the cash recovery
- Report performance analysis every week to the team
- Support B2B2C partnerships operationally speaking
- Launch new offers on the Spanish market
- You are the key stakeholder building the bridge between all stakeholders groups evolving around our customer base management, external or internal
- That purpose, you will be in constant contact with: Customer Care team; Product/Tech team that will take your input to improve our digital UX and our client space to reduce customer care needs or automate processes; Finance team that is processing billing and cash collection; Data team; Sales team
- You will be responsible for following KPIs:
- Activation rate and velocity
- Non-payment rate and debt recovery rate
- Customer care treatment time and QOS
- Client satisfaction NPS
- You will have to create dashboards, follow, and propose initiatives to improve those KPIs
Application process
- We usually respond within a day
- 1st call with Clémence, Talent Acquisition Manager
- Interview with Jules, your future manager
- Business Case
- Interview with Ilan, to deep dive on your future missions
Our take
Papernest helps customers manage their utility bills and subscriptions via its online platform. It predominantly focuses on streamlining the administration involved in moving house, like changing or cancelling water bills and gym registrations, with an additional service that works like a more conventional price comparison site for utilities like internet and gas. It is providing a much-needed service in what's proven to be an interestingly narrow and non-competitive niche.
The company so far has been partnering with real estate agency referrals to bring new customers on board. So the boom in people changing homes over the last few years is likely to have played strongly in Papernest’s favour. It has leveraged a strategic partnership with open banking firm Tink, using the company’s broader European coverage to springboard into more geographies.
Papernest seems something of a rare find: a solution that neatly resolves a large and material problem, that’s proven hugely popular, and yet that hasn’t inspired a flurry of would-be competitors. With the housing market still relatively hot, and mid-term moves inspired by the growing digital-nomad lifestyle still on the rise, Papernest seem to be in a rosy position. If it gets too rosy though, it may have to watch its back.
Steph
Company Specialist at Welcome to the Jungle
Insights
-26% employee growth in 12 months
Company
Funding (1 round)
Oct 2017
$11.4m
SERIES A
Total funding: $11.4m
Company benefits
- Incredible offices in Barcelona, in the heart of 22@ (1500 m2 of furnished terraces, showers, spaces dedicated to catering and rest, Zen garden, games area, etc.) 5 minutes from Poblenou beach! 🏖️
- Remote working possible 1 day per week (including Monday and Friday)
- Unlimited free coffee and tea!
- Self-service snacks and other delicacies
- Choose between Mac and PC, we take care of the rest 💻
- Paperparty every month to decompress 🎉
- Breakfast offered every Thursday 😋💪
- Great professional challenges
- Brilliant colleagues among whom to grow
- Ambitious development prospects / internal mobility
- Career support programs
- An great international atmosphere
- Regular team training
- Regular events and team building
Company HQ
Pont-de-Flandre, Paris, France
Leadership
Previously an Associate at McKinsey & Company, alongside teaching case-cracking analysis at HEC Paris.
Benoît Fabre
(Managing Director)Previously co-founded Visit1Museum, before moving on to consult with Advancy.
Salary benchmarks
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