Technical Support Engineer, Deep Instinct
$95-105k
AI cybersecurity platform
Open for applications
AI cybersecurity platform
201-500 employees
Open for applications
$95-105k
201-500 employees
Company mission
To innovate the intersection of deep learning and cybersecurity.
Role
Who you are
- You are passionate about technology and customers
- You are a true problem solver; the Technical Support Engineer will take personal ownership in seeing a problem through to resolution
- You will be comfortable speaking with security teams as well as customer operation teams
- Candidates must have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, team focused environment, supporting a zero-time cybersecurity solution
- 2+ years of experience in Cyber Security - Endpoint cyber security experience is preferred
- 2-3 years of customer facing IT experience (preferably in Global Companies); ability to work with empathy and sense of urgency to deliver solutions to meet customer needs
- Demonstrable Knowledge of Microsoft Windows Internals
- Excellent technical troubleshooting skills of in-depth IT and Security issues; ability to learn new technologies in-depth; work and solve problems independently while presenting confidence & professionalism
- Must have attention to detail: demonstrate outstanding organizational skills, maintaining accurate incident documentation, strong ability to follow through on issues until resolution
- Have a strong passion for success and a positive demeanor
- A team player
What the job involves
- You will be a key resource to all teams for technical requests and questions
- You will proactively help to drive service delivery and improve Enterprise IT products and services
- This position is a Third Shift position
- You will understand the product and processes at all levels, as well as customer environments across heterogeneous operating environments
- Provide our Customers and Partners with excellent Remote Technical Support throughout the lifecycle of the product at the customer’s premises
- Since our support offering is 24x7, it involves work in shifts and on-call duty on some weekend
- Ensure that every customer interaction with Deep Instinct is exceptional
- Proactively manage a queue of customer support tickets
- Identify, troubleshoot, and quickly resolve technical issues via phone and email
- Maintain a high level of professionalism with customers and work to establish a positive rapport during each interaction
Our take
Deep Instinct is a cybersecurity platform that is harnessing AI and deep learning techniques to prevent cyber threats. As the number of successful breaches continues to grow, Deep Instinct is directly addressing the challenge many organizations are facing today.
The first and only purpose-built deep learning framework built exclusively for cybersecurity, the platform is taking a unique approach to threat detection and prevention through the use of a deep neural network modeled after the human brain's neural network. This allows Deep Instinct to identify and analyze cyber threats in a way that has never been done before.
With leading investors including BlackRock, LG, Nvidia, and Samsung, Deep Instinct is providing customers with a cutting-edge cybersecurity platform that is unrivalled in its ability to see cyber threats before other solutions can. Through a number of funding rounds, the company has gained the capital to help further accelerate its growth to continue lead the way in threat prevention technology.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 10 rounds)
Sep 2022
$62.5m
LATE VC
Jul 2021
$68m
SERIES D
Total funding: $402.6m
Company HQ
Midtown West, New York, NY
Leadership
Guy Caspi
(Co-Founder & General Manager)Seasoned CEO and serial entrepreneur with over 25 years of experience in enterprise technology. They have also been a member of the Forbes Technology council for the past 4 years.
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