Lead Data Analyst, Hims & Hers

• 8+ years of experience in data analysis, operations analytics, or a related field
• Experience working with Quality functions in a pharmacy or FDA-regulated environment
• Strong proficiency in SQL and data manipulation for analysis and reporting
• Hands-on experience with modern analytics tools and technologies, including Looker, Google BigQuery, Databricks, and dbt
• Strong understanding of data visualization best practices and regulatory reporting needs
• Ability to logically connect data, system logic, and regulatory requirements to business processes
• Solid understanding of statistical analysis methodologies and their application to quality and operational datasets
• Proven ability to work with complex datasets, including quality/compliance data, and translate them into actionable insights
• Excellent communication skills, with the ability to bridge technical analysis and regulatory/quality needs
• Demonstrated ability to manage multiple projects independently in a fast-paced environment
• Bachelor’s degree in Mathematics, Statistics, Data Analytics, Pharmacy, or a related field

Desirable

• As a Lead Data Analyst for Operations Analytics with a dedicated focus on Quality, you will play a critical role in supporting our Quality organization and ensuring compliance within Board of Pharmacy and FDA-regulated pharmacy operations
• This role is focused on building trusted data solutions that improve quality monitoring, compliance visibility, and process efficiency across Hims & Hers’ operations
• You will work closely with stakeholders in Quality, Dispense & Fulfillment, Operations Assurance, Compounding, Supply Chain, and Operations Finance to design, implement, and maintain data pipelines, dashboards, and reporting solutions
• Your expertise will enable the Quality team to identify trends, proactively address risks, and drive continuous improvement in compliance and patient safety
• This fully remote role reports directly to the Senior Manager of Operations Analytics, fostering a collaborative environment that prioritizes growth, rigor, and innovation
• Serve as the dedicated analytics partner for the Quality team, ensuring alignment with FDA and pharmacy compliance requirements
• Own the accuracy, completeness, and compliance readiness of operational quality data
• Design, develop, and maintain dashboards and reports to monitor Quality performance metrics (e.g., notification to management (NtM), deviations, CAPAs, audits, complaints, pharmacy compliance KPIs)
• Collaborate with Quality and Operations stakeholders to define data needs and translate them into scalable data solutions
• Perform in-depth analysis of quality events and operational data to uncover patterns, risks, and improvement opportunities
• Perform statistical analysis to support root cause investigations, monitor process stability, and assess effectiveness of quality improvements
• Build and maintain data pipelines and workflows in collaboration with Data Engineering, ensuring data accuracy, timeliness, and scalability
• Contribute to automation of reporting and monitoring to improve efficiency and regulatory readiness
• Act as a liaison between the Quality organization, Data Engineering, and other operational functions, ensuring consistent data use and governance
• Support other functional areas within the operations organization as needed
• Communicate findings and recommendations effectively to technical and non-technical stakeholders