Part-Time Support Specialist, Unit
$25.00 - $30.00 per hour
Banking-as-a-Service platform
Job no longer available
Banking-as-a-Service platform
201-500 employees
Job no longer available
$25.00 - $30.00 per hour
201-500 employees
Company mission
To expand financial access for all by empowering the next generation of fintech builders.
Role
Who you are
- Strong attention to detail, with the ability to understand the broader customer and product context
- Excellent written communication skills and a customer-first mindset
- Comfortable learning new tools, systems, and concepts in a fast-moving environment
- Team-oriented attitude with a willingness to collaborate across functions
- Interest in fintech, customer support, and building the future of financial infrastructure
What the job involves
- We are hiring a Part-Time Support Specialist to join our growing Support team
- Reporting to the Support leadership team, this role plays a critical part in delivering excellent service to Unit’s customers while helping improve our product and internal processes
- This is a part-time position with preferred availability of approximately 20 hours per week
- From day one, you’ll be exposed to real customer challenges and empowered to make a meaningful impact across the organization
- Triaging, responding to, and managing customer support inquiries across multiple channels
- Escalating complex or high-impact issues and coordinating with cross-functional teams (Product, Engineering, Operations) to drive resolution
- Supporting the creation and maintenance of internal and external support documentation, FAQs, and training materials
Our take
Financial services are becoming increasingly vital for modern businesses, but building them is a lengthy, complex and often expensive process. Unit exists to make this easy, letting companies provide cards, bank accounts and payment products through its banking-as-a-service platform.
Embedded financial services are popular, as companies look for ways to attract customers with easy payment options and branded payments cards. Unit seeks to differentiate itself by providing a flexible, white label solution, that allows its customers to simply embed Unit's offerings within their product with easy API integrations. This has gained it a large and growing customer base including the likes of Homebase and Wingspan.
Unit's valuation exceeded $1 billion at its last fundraise in 2022, making it the first unicorn in the banking-as-a-service space. It is using this funding for product development, most recently moving into issuing charge cards. While this may bring it into competition with heavyweight incumbents Brex and Ramp, Unit's solution is more cost-effective and flexible for smaller companies and ties in with its existing offering.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
May 2022
$100m
SERIES C
Jun 2021
$51m
SERIES B
Total funding: $169.6m
Company benefits
- Competitive compensation: In addition to competitive base pay, all Unit employees can access startup equity and a 401(k) plan.
- Flexible time off: We encourage our team to take time off to rest, recharge, and celebrate life's important moments.
- Health and wellness: Unit pays for medical benefits like dental, vision, FSA, HSA, One Medical, and Teladoc.
- Hybrid and remote environments: We support hybrid work from comfortable, modern offices in Tel Aviv and NYC; the rest of our team is remote. Our in-office events foster connection, learning, and growth.
Company HQ
Kips Bay, New York, NY
Leadership
Itai Damti
(Co-Founder & CEO)Ian previously worked as a Software Engineer in the IDF before co-founding Leverate in 2008. He subsequently co-founded 2n, and founded Unit in April 2019 alongside Mentoring, Investing, and Advisory roles.
Doron Somech
(Co-Founder & CTO)Doron co-founded Leverate with Itai in 2008, serving until September 2015 as CTO. He also co-founded Unit, and has been CTO since 2019.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 4 more jobs at Unit