Product Site Reliability Engineer, Xero
Lead Engineer
$182.1-220k
Office located in San Mateo, CA
Cloud-based accounting software
Be an early applicant
Cloud-based accounting software
1001+ employees
Be an early applicant
$182.1-220k
Office located in San Mateo, CA
1001+ employees
Company mission
To make life better for people in small business, their advisors, and communities around the world.
Role
Who you are
- This position requires a highly technical lead with a strong Engineering background, deep experience in SRE and a passion for building high performing teams
- Has led and grown a highly technical team Extremely technical leader with strong engineering and hands-on SRE background
- Proven experience in building world class embedded SRE teams in a fast growing companyProven track record in leadership roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement
- Has a strong product mindset and can understand and anticipate customer needs
- Obsessed with delivering a high quality and highly stable customer experience. Drives a culture of customer-first thinking.24/7 focus on incident response and remediation
- Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems
- Is highly data and analytically drivenHas a strong technical background - ideally grew up as an engineer and has intimate technical depth regarding SRE tools and automation
What the job involves
- As Team Lead of a Product SRE team you will assume responsibility for the deliverables of the embedded product SRE for your assigned product
- The team will consist of dedicated world class SRE engineers who are embedded into product teams to drive enduring reliability, world class Observability and high performing services
- The leader will be responsible for building the team within the product and ensure the teams are empowered to own and drive reliability across the product landscape
- As a seasoned and relentless lead, they will contribute to the company's Product SRE strategy and contribute to the ongoing transformation of the Xero SRE culture
- As an expert communicator, this leader will manage change and ensure the value of robust systems is communicated clearly across the business
- Lead the day to day deliverables of a dedicated product SRE team of highly experienced Site Reliability Engineers who will take ownership of reliability
- Builds a long term relationship with product engineering teams to ensure the team can deliver on system reliability that is continuously improving Builds a culture of automation first and ensures quality delivery at all timesHas experience of building and delivering an Error Budget culture associated with consistent breaches of SLA/SLO
- Ensures Observability best practice is implemented across products to ensure fast detection of impactful events. Builds a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced
- Provides ongoing training across the business to ensure reliability requirements are well understood and incorporated into product designsCreates a team of empowered engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organization
- Actively monitors quality standards for SRE teams and reports regularly on its adherence
Our take
For a long time, high-quality financial services have been reserved for large-scale businesses. Xero solves this problem by giving small businesses, accountants, and bookkeepers access to best-in-class finance and accounting solutions.
Xero is one of the largest companies of its kind, with its promise to save time and effort for small business owners - who often don’t have in-house accounting teams - capturing interest and allowing the company to scale. It has a strong rival in Intuit QuickBooks, which offers similar services, but competes by being most effective for growing startups, and having an incredibly simple user experience.
A series of acquisitions and partnerships, including the purchase of Instafile in 2018, have consolidated Xero’s market share. The company continues to add new integrations, such as with Vehocheck Workshop Manager, and the 2023 launched Beautiful Business Fund that will help small businesses accelerate growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- Top-spec MacBook or HP Z-book
- Employee Share Plan (own a part of Xero!)
- 23 days holiday plus Bank Holidays (plus an extra 3 days over the Christmas period!)
- 10 days Wellbeing Leave (for sickness, emergencies and taking a mental health break)
- Company Pension Scheme (matched contributions up to 4.5%)
- A range of wellbeing initiatives
- Remote and Flexible Working
Company HQ
Te Aro, Wellington, Wellington
Leadership
Rod Drury
(Founder)Previously Consultant at EY, Founder of Glazier System. Was CEO of AfterMail and Director at TradeMe. Also founded Pacific Fibre and was Director at NZX.
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