Insight Analyst, Sky

Salary not provided

SQL

GCP

Excel

Junior and Mid level

London

Office located in Osterley, London

Broadband and telecommunications company

Job no longer available

Broadband and telecommunications company

1001+ employees

B2CB2BEntertainmentTelecommunicationsMedia

Job no longer available

Salary not provided

SQL

GCP

Excel

Junior and Mid level

London

Office located in Osterley, London

1001+ employees

B2CB2BEntertainmentTelecommunicationsMedia

Company mission

To connect people with the very best entertainment, sports, news, arts and local, original content.

Job

Company

Role

Who you are

Excellent communication & presentation skills, with the ability to construct a clear story and present complex data in a concise, simplified & visually appealing way using e.g. PowerPoint
Excellent Excel and Data Analysis skills
Excellent SQL skills with experience of GCP (or other cloud platforms)
An ability to work collaboratively with and influence stakeholders, with proven success in bringing people together to get behind a common goal
A natural inquisitiveness & curiosity, with excellent problem-solving skills & proven analytical skills - strong critical & logical thinking
Please only apply if you have working experience within an Insight role

What the job involves

Own the end-to-end delivery of insight outputs, working with HoD level stakeholders across Customer Service Group at pace to deliver answers within hours and days, adapting quickly to changing business priorities
Create actionable insight and build stories that help the business understand what matters most to our customers and our people, showing where we need to focus effort to improve customer experience answering the what, the why and the more complicated ‘how’ questions (i.e. what is happening, why is it happening, and how do we solve the problem/make a difference/make the right decision)
Take responsibility for proactively identifying opportunities that will shape future improvement plans, delivering clear, concise and actionable outputs
Take responsibility for proactively identifying opportunities that will shape future improvement plans, delivering clear, concise and actionable outputs
Own your development & career progression - growing awareness of market & competitor trends

Salary benchmarks

Our take

Sky formed through the merger of Sky Television and British Satellite Broadcasting in 1990, making it the UK's largest pay-TV company. After the acquisition of Sky Italia and Sky Deutschland in 2014, Sky Group was formed, transforming the UK company into Europe's leading entertainment and media group.

With the recent success of their original content, Sky doubled their investment into this space by 2024 with a brand new movie and TV studio being built. This is expected to create an additional £3 billion of production investment in UK creative sector in the first five years alone.

Sky's streaming service, Now TV, was launched in 2012 to compete with the rising tide of Netflix and, more recently, with Amazon's Prime Video. With pay-TV subscriptions dropping and the video streaming industry expected to grow by a further 20% by 2027, Sky has remained competitive by offering a range of deals, partnering with Netflix, and developing its own TV - Sky Glass, as it aims to keep up with consumer trends.