Service Delivery Manager, Welltok
$75-85k
10% annual bonus plan
Healthcare consumer activation platform
Job no longer available
Healthcare consumer activation platform
201-500 employees
Job no longer available
$75-85k
10% annual bonus plan
201-500 employees
Company mission
Welltok's mission is to help businesses and healthcare organizations to drive consumer actions that matter. Its platform securely enables targeted actions through machine learning, personalized multi-channel engagement, big data analytics, and much more.
Role
Who you are
- 3-5 years related experience in the following types of roles:
- Client-facing role in a revenue-generating, technology platform service. Experience at a SaaS company is a plus
- Managing technology projects and service delivery operations for external clients
- Bachelor’s degree from four-year college or equivalent combination of education and experience
- Exceptional time management and prioritization skills
- Comfortable with ambiguity and energized by opportunities to influence change
- Must be able to efficiently collaborate on multiple, simultaneous projects/work efforts
- Project Management skills are required. Experience with project management software a plus
- Willingness to partner on developing best practices and adapting their role as needed for business growth
- Available for occasional travel to client sites
- Demonstrates Organization & Follow-Up - Uses time effectively and efficiently to get work done. Organizes work with a focus on the more important priorities. Follows up to ensure work is completed accurately and according to standard
- Drives Quality and Productivity - Thinks of ways to improve quality and achieves excellence through continuous learning. Where applicable, delivers within budgets/resources and overcomes obstacles to achieve quality outcomes
- Develops Self and Others - Takes responsibility to build skills and capabilities to enhance personal performance. Seeks and applies feedback. Learns from mistakes. Shares knowledge and feedback to contribute to the learning of others
- Analyzes and Solves Problems - Uses logic to solve problems within the scope of their work. Looks beyond obvious answers to develop multiple solutions. Seeks stakeholder input into the problem-solving process
- Displays Ingenuity & Resourcefulness - Identifies opportunities and generates ideas for change and innovation. Modifies current behaviors to help implement change. Takes appropriate risks
- Collaborates with team members - Works effectively with multiple key stakeholders (internal or external customers, team members, or cross-functional colleagues) to achieve team and organizational objectives
- Exhibits flexibility - Can adapt to shifting priorities within their work environment. Understands that there may be multiple competing demands on their time and works with stakeholders to prioritize
- Communicates Effectively - Seeks input from different stakeholders. Uses active listening such as acknowledging and paraphrasing. Clearly and concisely communicates verbally and in writing. Delivers effective presentations. Adapts communication style for different audiences. As required by their project/assignment, communicates with leadership to gain approval
- Makes Effective Decisions - Uses available data to make decisions. Quality of decisions is verifiable over time. Understands the scope of their decision making and works within those bounds. Only escalates issues when necessary
- Accepts responsibility - Consistently meets commitments to customers, colleagues, manager and team. Delivers on task/projects/ initiatives as promised. Takes responsibility for own decisions
What the job involves
- The Service Delivery Manager is a client-facing role that is responsible for managing the delivery of services for enterprise SaaS clients
- The candidate selected for this role will possess both customer relationship management and project management skills
- Service Delivery Managers partner with client account managers, configuration, platform, and data operations teams, and customer support to deliver professional services aligned to client account plans and contracts
- Build a personal relationship with key client staff and maintain client satisfaction by delivering on-time, high-quality projects that exceed expectations
- Create and manage project scope documents and project plans in partnership with clients
- Lead client planning meetings and status reporting
- Provide weekly project delivery status updates
- Forecast resource needs for solution implementation and on-going service delivery
- Align Welltok platform capabilities to client outcomes in partnership with Account Management and Solution Consultants
- Identify product dependencies to inform enhancements and issue resolution with Product and Engineering teams
- Assist with client incident notifications, issue management, escalations, and reporting
Our take
Welltok is a pioneer in proactive healthcare. It offers a data-driven SaaS platfrom that helps all types of organizations - from healthcare providers to consumer loyalty programs - to connect consumers with personalized health improvement resources. This makes it easy for individuals to complete actions that optimise their health and wellbeing such as joining a stress reduction program, or taking their medication.
Through a smart mix of a Consumer Activation Platform, enriched data and professional services they also help health plans, employers and health systems achieve their goals.
With digital health being an ever expanding market, in part due to COVID and organisations adopting digital resources that cater to consumers, Welltok is well positioned to use its vast database of 75 million Americans combined with predictive analytics to identify people who will, for example, leave a health care plan, or who might anxiety related to the pandemic, and who won’t take their medications. Welltok will then bring the right resources to them.
Steph
Company Specialist at Welcome to the Jungle
Insights
-20% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2018
$75m
Oct 2016
$33.7m
Total funding: $238.9m
Company benefits
- Vision and dental insurance
- 401k plan
- Work from home opportunities
- Health insurance
Company HQ
Central Business District, Denver, CO
Leadership
Robert Fabbio
(CEO)Robert started their career as a Software Engineer for Kodak, Computer Consoles, and IBM before founding Tivoli, Dazel Corporation, and WhiteGlove Health. They have served since 2013 in many Investment and Board Membership positions, founding Welltok as CEO in November 2019.
Salary benchmarks
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