Customer Onboarding Strategist, AdRoll
Digital and growth marketing platform
Job no longer available
Digital and growth marketing platform
101-200 employees
Job no longer available
101-200 employees
Company mission
AdRoll's mission is to help marketers work smarter, not harder.
Role
Who you are
- A minimum of 2 years having managed a book of business in a similar role, which may include: Account Manager, Customer Success Manager, or Customer Onboarding/Implementation Specialist
- A history of working towards a revenue quota or target
- Knowledge of the advertising and programmatic industry and its competitive landscape
- You are a strong communicator and highly analytical working with multiple stakeholders
- You're adaptable, receptive to feedback and eager to learn new things
- You're a team-player with a collaborative and innovative approach to work
What the job involves
- Manage onboarding and support for the first 60 days of spend for active campaigns across 20-30 customers
- Build and improve campaign objectives based around customer goals
- Lead client expectations, dependencies, and deliverables throughout the onboarding process to ensure key achievements are met on-time and within the scope
- Ensure customers are maximizing the value of the platform through feature/best practice education
- Oversee the success of campaigns by providing recommendations on strategy, performance, and creative set-up
- Collaborate with cross functional teams to improve the overall customer experience by representing their voice, providing product feedback and recommendations
- Develop an extensive working knowledge of the AdRoll Platform, services, methodologies, and marketing strategies for a broad range of use cases and customer goals
- Performance in this role is evaluated based on customer graduation rates, customer onboarding efficiency, and customer spend in the first 90 days
Our take
Formerly known as NextRoll, MarTech company AdRoll offers e-commerce brands a single platform to launch display ads, social media ads, and email to boost customer engagement and drive sales.
With the global digital marketing software market valued at over $50 billion and forecast to at least triple in value by 2030, AdRoll has established itself as one of the leading names in the industry, along with the likes of Criteo Marketing Solutions, Marin Software, and Google Marketing Platform.
Considering AdRoll’s focus on e-commerce brands, the fact that the company has struck up a deep relationship with Shopify – as a Shopify Plus Certified App Partner – is of huge significance. While this grants the company tens of thousands of potential customers, it also gives them a huge point of access to merchant store data, which will in turn allow AdRoll to generate even greater marketing insights.
Freddie
Company Specialist at Welcome to the Jungle
Insights
38% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2014
$70m
SERIES C
Jul 2012
$15m
SERIES B
Total funding: $89m
Company benefits
- Healthcare – 100% coverage for medical, dental, and vision insurance
- Paid Time Off – Four weeks of PTO per year
- Wellness Programs – Fitness classes, onsite clinics, fun speakers, and more
- Family – 100% base salary for 6 weeks
- Snacks and Drinks – An assortment of food and beverages to keep you going
- Team Outings – Quarterly trips to help connect with your team
- Remote-friendly company with offices in the US, Ireland, and Australia
Company HQ
Mission District, San Francisco, CA
Leadership
Roli Saxena
(President, not founder)Joined AdRoll as President in 2021. Former LinkedIn executive, who built and led Global Customer Success and Consulting organization within LinkedIn Talent Solutions. Former CCO of multi-billion valued FinTech Brex.
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