Senior Customer Success Manager, Dynatrace
$98-123k
+ Equity
Digital and application performance monitoring
Job no longer available
Digital and application performance monitoring
1001+ employees
Job no longer available
$98-123k
+ Equity
1001+ employees
Company mission
To deliver answers and intelligent automation from data.
Role
Who you are
- Bachelor’s degree or equivalent work experience
- 5+ years relevant experience in customer success, account management, or similar field
Desirable
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners
- Excellent verbal, written and interpersonal communication skills
- Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
- Highly motivated, energetic and committed to getting results
- Ability to develop strong relationships with the user/customer/internal communities
- Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc
What the job involves
- As a Senior Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers
- You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace
- You will also highlight wins, plan and develop short- and long-term strategies via success planning and provide thought leadership
- Our goal is to provide our customers with software intelligence that will accelerate their digital transformation
- As a Senior Customer Success Manager, you will be at the heart of that journey
- Accelerate customer adoption of Dynatrace product portfolio through relationship management, success planning and value realization
- Own renewal strategy and subsequent on time renewal of subscription(s)
- Build Dynatrace brand awareness and loyalty
- Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
- Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
- Defend against the competition
- Collaborate on account activities with cross-functional account team
- Identify strategic, new business growth opportunities
- Leverage relationships to aid in the building of reference accounts/contacts
- Act as customer advocate and liaison to become a trusted advisor
- Travel as required
Our take
Dynatrace is a software intelligence platform that provides monitoring and analytics solutions as well as automation capabilities, enabling clients to scale their applications automatically. Designed to help organisations better understand and optimise their cloud operations, it allows them to deliver software at a faster and more secure rate.
Recognised as a leading provider of software intelligence solutions, the Dynatrace platform is utilised by some of the world's leading brands, including 72 of the Fortune 100, to optimise their customer experiences and provide an overall more innovative IT operation.
The company has received numerous awards in recognition for its position within the technology industry. In 2022, Dynatrace won 3 major awards - the best place to work, the best global culture, and the best company outlook, as well as being named a leader in the Gartner Magic Quadrant for APM and Observability for the second year in a row. Dynatrace has a strong reputation in its field for its innovation and customer satisfaction, bolstering its position as a leader and helping further its name within the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2011
$4m
EARLY VC
Aug 2008
$12.9m
SERIES B
Total funding: $24.4m
Company benefits
- Full remote working options to hybrid ones combining home and in-office work
- Career development program supporting you in achieving your career goals
- Unlimited personal time off
- Employee stock purchase plan
- Transportation/commuter stipend
- Medical/dental benefits
- Company matching 401(k) plan for retirement
Company HQ
North Waltham, Waltham, MA
Leadership
Bernd Greifeneder
(Co-Founder & CTO)Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.
Sok-Kheng Taing
(Co-Founder)Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.
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