Customer Success Manager, URBANTZ
Last mile delivery management platform
Job no longer available
Last mile delivery management platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To empower the largest retail, grocery, e-commerce and logistics companies to easily manage mission-critical final mile operations across all their carriers in one place.
Role
Who you are
- 5+ years of experience in customer-facing functions such as account management, consulting, customer success, sales, or similar
- Perfectly fluent in English, French, and Spanish, other EU languages are a plus
- Substantial experience in SaaS and understanding of IT solutions / API integrations
- Executive presence in front of senior stakeholders
- Outstanding customer management skills
- Exceptional communication capabilities
Desirable
- Experience in Logistics & Supply Chain
What the job involves
- As our activity expands, we are looking for an experienced Technical Account Manager / CSM to manage a customer portfolio with a focus on growing our key enterprise accounts
- The Technical Account Manager / CSM will proactively partner with customers to optimize their platform engagement and facilitate the running of our customer’s smooth last-mile operations
- Take ownership of a customer portfolio and maximize their platform engagement and satisfaction
- Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets
- Proactively monitor and analyze customer needs to ensure maximum value delivery by Urbantz’s platform and ensure the adoption of new relevant features
- Serve as the customer’s trusted advisor and technical product expert and provide solution training, workshops, and demos
- Bring the voice of the customer to internal discussions
- Help with product feature validation and roll-out
Our take
Urbantz is a cloud platform dedicated to optimising last-mile delivery operations for enterprises. This crucial segment of the logistics supply chain involves the final delivery of goods from their last stock location to the end recipient.
The platform's primary objective is to equip large enterprises with efficient tools to enhance their operations, ultimately leading to reduced emissions. By focusing specifically on this delivery leg, Urbantz addresses a significant challenge, as it currently accounts for half of all supply chain costs and is a major source of CO2 emissions. The platform's global adoption is a testament to its service, with clients such as Carrefour, Asda, PsotNord, and Auchan benefitting from its offerings.
To solidify its market position across Europe, the company has used funding raised for product development and commercialisation. While Urbantz remains steadfast in its mission, it also acknowledges the importance of adapting its strategies in response to the rapidly evolving logistics landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Dec 2020
$7m
SERIES A
Mar 2020
$7m
SERIES A
Total funding: $18.3m
Company benefits
- A remote first environment
- Joining a company that lives it's values
- An attractive compensation, equity and benefit package
- A truly international, diverse and inclusive team
- Having impact and scale with the company
Company HQ
Louise, Bruxelles, Bruxelles
Leadership
John Weber
(Co-Founder & CEO)Previously served as Senior Project Manager for both ING and bpost, Business Process Owner for Mazda Motor Europe, Consultant of Global Business Services for IBM, and as a Systems Engineer for SWIFT.
Melanie Applincourt
(Co-Founder & COO)Previously served as Product Owner for Wemanity Group, Touring Assurances, 26 lights, and uFund.
Dimitri De Boose
(Co-Founder & CPO)Previously co-founded Sidebox and Bsit, acting here as CEO. Held this same position at uFund.
Michael Darchambeau
(Co-Founder)Previously founded and acted as CEO for The Green Link. Experience as a Supply Chain Consultant for PwC and a Renewable Energy Consultant for ENGIE.
Jeremy Jacquet
(Co-Founder)Currently co-founded and acts as CEO for Collaboration Betters The World. Co-founded World of Digits, acting as a Partner. Serves as CEO for Positive Thinking Company.
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