Pre Sales Solutions Engineer, Atlassian
Jira Service Management
$102.6-189.6k
Salary dependent on location
Software development and collaboration platform
Job no longer available
Software development and collaboration platform
1001+ employees
Job no longer available
$102.6-189.6k
Salary dependent on location
1001+ employees
Company mission
To give all teams the tools required to collaborate and innovate with new levels of productivity.
Role
Who you are
- We're looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization
- On paper, you have 2+ years of experience interacting with enterprise customers in a pre-sales capacity, within the Service Management (ITSM, ITOM, ITBM, ESM) & DevOps solution spaces
- Most importantly, you are a creative problem solver who can interpret complex problem statements, boil them down into compelling value-centric solutions, and collaborate with prospects, channel partners, and the Atlassian sales team to accelerate the buyers' journey
- You also have a passion for adopting new ways of working that champion improved support practices that are guided by modern frameworks (ITIL 4, IT4IT, DevOps, and Agile)
- You're equally comfortable in both a business and technical context, interacting with C-level executives or talking shop with strong technical audiences
- You love to learn, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making clients successful
- Really want to win us over? Tell us about your experience using Atlassian tools in the wild
What the job involves
- Partner with sales to participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
- Probe for and identify additional opportunities for cross-product/solution expansion
- Investigate, discover, and assess client pain points
- Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
- Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
- Lead compelling value-based demonstrations, both standard and customized
- Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
- Proactively forge strong partnerships with assigned sales counterparts, regularly discussing current and upcoming opportunities and needs, bi-directional feedback on recent engagements, and ways to improve the selling cycle together
- Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
- Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress
Our take
Atlassian creates software products for developers and project managers to help teams work together more efficiently. Since its founding in 2002, the global company has built up a strong suite of high-performing products including Jira, Trello, and Confluence.
Whilst their focus has predominantly been on software team management, products like Trello mark a shift in strategy for Atlassian, who intend to expand their coverage to other sectors. It is a smart move: with companies increasingly operating globally, the ability to coordinate projects from a common hub is more useful than ever. This is further compounded by the shift to remote workforces over the early 2020s.
Atlassian plans to further enhance the user experience of its products by minimizing friction in its connecting apps, meaning that product integration will be easier for its customers. Atlassian continues to perform strongly financially, and with its products playing a key role in two major fields - Agile and DevOps - they look set to remain an integral and successful market leader as the industry develops.
Freddie
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (1 round)
Jul 2010
$60m
SERIES A
Total funding: $60m
Company benefits
- 5 annual paid Volunteer Days
- Company equity
- Flexible working hours
- Work from home opportunities
- Health insurance
Company HQ
Wynyard, Sydney, NSW
Leadership
Scott Farquhar
(co-CEO)While studying at the University of New South Wales, Scott founded Atlassian in October 2001. They have been co-CEO since, alongside being a Director of RedBalloon, and an Investor and Advisor.
Mike Cannon-Brookes
(co-CEO)Having studied Information Systems at the Univeristy of New South Wales, Mike co-founded Atlassian on graduation. As well as investing, mentorship, and directorship, Mike serves as co-CEO with Scott.
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