Account Manager, Personio
Large Business
Offers pre-IPO equity
More information about location
2-3 days a week in office
Intelligent HR platform for SMEs
Job no longer available
Intelligent HR platform for SMEs
1001+ employees
Job no longer available
Offers pre-IPO equity
More information about location
2-3 days a week in office
1001+ employees
Company mission
To help organizations unlock the power of people.
Role
Who you are
- Completed studies in economics, business administration, marketing, or a comparable course is a plus
- You have at least 3 years of experience in Account Management, Partnership, or Sales in SaaS or HR/Recruitment environment
- You have a good command of German (C2 level) and English, both written and spoken
- Ideally, you have already worked with CRM, ticketing or project management software (e.g. Salesforce, Zendesk, Jira, Confluence)
- You have an affinity for software and, thanks to your solution-oriented nature, you are a competent contact person for our existing customers
- You are interested in HR and organizational topics, and you enjoy dealing with customers
What the job involves
- At Personio, the concept of Customer Experience goes beyond just a specific role
- Rather, it is an integral part of our corporate culture and defines the way our customer teams work
- As part of the Customer Experience Team, you help our customers to adopt the product, collect feedback, drive customer growth and help bring HR processes to a new level!
- The long-term satisfaction of our customers is a significant part of your success!
- In our Customer Growth Team, you are a fundamental part of our growth strategy and responsible for maximizing our recurring revenue
- In this role, you actively foster customer loyalty by closely interacting with our largest existing customers in the German market as a trusted advisor
- Account Management: You own a portfolio of ~40 mid-market customers (>500 employees). You establish yourself as a trusted advisor for your clients
- In close collaboration with your Customer Success Manager, you are the first point of contact to accelerate customers growth via a strategic high-touch approach
- Renewal Management: You are actively prolonging a customer’s subscription by preparing offers, negotiating prices, and documenting all relevant insights
- Additionally, you find creative solutions to support the customers, as well as Personio’s needs long-term
- Expansion Management: You are identifying upselling opportunities, raising awareness for certain products, conducting product demos, and negotiating prices
- . Besides, you are able to simplify complex upsells and pitch the value of our solutions to the related stakeholders in the buying centre
- Risk Management: You are predicting and reducing the customer’s risk of downgrading from current products or cancelling their entire subscription by managing escalations and offering solutions
- You are confirming and following up on cancellations from customers
- Projects & Content: You are supporting projects, such as setting OKRs, creating new processes, or improving current workflows and efficiency
- You are contributing to the creation of content items, e.g. documentation of processes in Confluence
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Personio has over 15,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what they describe as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Competitive compensation package that includes salary, benefits, and pre-IPO equity
- We love to celebrate our success and spend time together at Personio with regular company and team events like local summer sessions and local year-end celebrations.
- Choose between multiple sustainable transportation options, like a subsidised bike lease or monthly transit ticket
- Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
- 1 Impact Day you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative
- We follow an office-led, remote friendly working model, including opportunities to work from home and international locations. Many of our teams have designated days for gathering in the office to enhance collaboration and foster a sense of community.
- Receive generous family leave, child support, mental health support, and sabbatical opportunities
Company HQ
Garment District, New York, NY
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Jonas Rieke
(Co-Founder & COO)Previously worked in Business Development at komoot and Hendrick & Schwartz. They also worked in Investment Management at Project A Ventures.
Maria Angelidou-Smith
(Chief Product & Technology Officer)Named to Business Insider’s 100 People Transforming Business in 2020.
Lenke Taylor
(Chief People Officer)Leading people-centered vision and teams to build global companies.
Philip Lacor
(Chief Revenue Officer)Previously the CRO at Airbase and Envoy. They also spent 4 years at Dropbox in various VP roles. Prior to that, they spent nearly 6 years at Vodafone as a Director and MD of Enterprise Business Units.
Birgit Haderer
(Chief Financial Officer)20+ years of experience in developing and executing strategies in various industries in both Germany and the USA, with a strong technology focus.
Naman Khan
(Chief Marketing Officer)Data driven, user focused and able to grow product categories across both product lead & sales lead GTM models.
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