Senior Business Solutions Architect, ROLLER

• 5–7+ years of experience in business systems analysis, solutions architecture, or systems ownership roles, including hands-on experience owning ChargeBee specifically (as a system administrator or system owner, not just a configurator) — this is a hard requirement
• Demonstrated experience managing a SaaS vendor relationship — renewals, escalations, roadmap influence — for a business-critical platform
• Solid understanding of the quote-to-cash process and how billing, CRM, and finance systems interact
• Comfort owning governance and change-management processes for a system that multiple teams depend on
• Proven ability to work independently, lead cross-functional projects, and manage competing priorities in a fast-paced environment
• Strong analytical skills with the ability to translate ambiguous business requirements into clear technical solutions
• Excellent communication skills, comfortable presenting recommendations to both technical and non-technical stakeholders and to the vendor

Desirable

• ROLLER is looking for a Senior Business Solutions Architect/Analyst to serve as the systems owner for ChargeBee and the architect of automation across our business systems landscape
• You'll be the single point of accountability for ChargeBee — its configuration, governance, roadmap, and vendor relationship — while also designing how it connects to Salesforce, NetSuite, and other systems across the quote-to-cash lifecycle using Workato or a comparable iPaaS platform
• This is a senior individual contributor role for someone comfortable owning a critical system end-to-end: making the configuration and access decisions, managing the vendor relationship, driving the roadmap, and building the automations that keep it in sync with the rest of the business
• You'll be trusted to lead projects independently, mentor other analysts, and make architectural recommendations that shape how ROLLER scales its business systems
• Own ChargeBee as a system of record end-to-end: configuration, environment governance, access and permissions management, release/upgrade evaluation, and overall platform health
• Act as ROLLER's primary point of contact with ChargeBee — managing the vendor relationship, support escalations, contract/tier renewals, and staying ahead of roadmap changes that affect ROLLER
• Define and enforce configuration standards and change-management processes for ChargeBee so pricing, plans, dunning, and revenue recognition logic stay consistent, auditable, and scalable as the business grows
• Own the ChargeBee roadmap: prioritize enhancements, evaluate new ChargeBee features/modules, and make build-vs-configure-vs-integrate calls in partnership with Finance and RevOps stakeholders
• Design, build, and maintain automation workflows (using Workato or a comparable iPaaS platform) that connect ChargeBee with Salesforce, NetSuite (or other ERP/finance tools), and other downstream systems, ensuring data integrity across the quote-to-cash lifecycle
• Architect end-to-end business systems solutions across CRM, billing, and finance platforms, evaluating trade-offs between build, buy, and integrate approaches
• Partner with Finance, RevOps, Sales, and Customer Success stakeholders to gather requirements, document current and future-state processes, and translate business problems into technical specifications
• Lead system implementations and enhancements from discovery through deployment, including data mapping, testing, and change management
• Own data integrity and auditability for ChargeBee data and its downstream integrations, including monitoring, error-handling, and reconciliation processes
• Create and maintain clear documentation of ChargeBee configuration, system architecture, integration logic, and business processes — serving as the source of truth for how ChargeBee is set up and why
• Mentor junior analysts and act as a technical advisor on best practices for systems design, ChargeBee governance, and automation
• Stay current on ChargeBee and iPaaS platform updates and evaluate new features for applicability to ROLLER's stack