Account Manager, Dandy
Practice Success
$82.5k
OTE
20% – 30% Commission
Fully digital dental lab
Open for applications
Fully digital dental lab
1001+ employees
Open for applications
$82.5k
OTE
20% – 30% Commission
1001+ employees
Company mission
To become the best digital dental lab for every dentist.
Role
Who you are
- 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus
- Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization
- Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach
- Strong written and verbal communication skills, comfortable engaging with customers over phone and email
- High degree of organization, follow-through, and accountability
- Curious, proactive, and energized by fast-paced, evolving environments
- Passionate about improving customer experience and contributing to team success
What the job involves
- Dandy is seeking an SMB Practice Success Account Manager to support our growing SMB customer base of single-location dental practices. This role is designed for scaled, high-volume account management, where customers require light-touch, proactive engagement rather than dedicated 1:1 ownership
- As the owner of a large portfolio of accounts (4,500+), you will drive retention, product adoption, and customer satisfaction through data-driven outreach, operational excellence, and efficient issue resolution. You will play a critical role in ensuring customers reach activation milestones, maintain engagement, and realize ongoing value from Dandy
- You will partner closely with Sales, CX, Training, Ops, and Marketing to deliver a consistent and high-quality customer experience at scale
- Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement
- Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness
- Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement
- Drive activation of new doctors within existing practices
- Promote and sell additional scanners or product expansions where appropriate
- Build rapport with practice managers and key stakeholders through consistent, professional communication
- Serve as a trusted partner for questions, training, and troubleshooting support
- Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly
- Deliver high-quality service with speed, attention to detail, and efficiency
- Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams
- Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations
- Participate in team experiments designed to improve retention, operational workflows, and engagement tactics
- Embrace innovation and iteration to continuously refine the solo segment motion for scalability and impact
Our take
Dentistry has long relied on outdated practices. Dandy was created to modernize and simplify dental operations by integrating technology into every aspect of the dental practice. Its goal is to streamline workflows, making dental practices more efficient and easier to manage.
While other startups have tried to bring technology to the dental field, Dandy distinguishes itself by understanding the industry's complexity and respecting the way dentists operate. Rather than overwhelming practitioners with a complete overhaul, Dandy introduces new features gradually, such as digitizing dental labs for procedures like crowns and implants.
Dandy aims to provide a complete "business-in-a-box" solution that allows dentists to focus on patient care while the platform handles administrative and operational tasks. While this vision has the potential to bring immense value to a field in need of innovation, the challenge lies in overcoming dentistry's resistance to change. Patience and persistence will be key as Dandy reshapes how dental professionals run their practices.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (1 round)
Apr 2019
$4.4m
SEED
Total funding: $4.4m
Company benefits
- Comprehensive health plans: Your health is our top priority. We offer a range of comprehensive medical, dental, and vision plans so you can choose what works best for you. Some plans include employer contributions to Health Savings Accounts (HSAs), and we offer options that cover 100% of employee-only premiums.
- Flexibility, built-in: At Dandy, we flex-first, which means trusting you to own your day and deliver, working where and how you want. We believe that by embracing flexibility, we empower everyone to balance work and life in the way that works best for them. Some roles need to be on-site due to the nature of the work.
- Investing in your wellbeing: Your wellbeing is more than just physical health—that’s why our benefits are designed to support you in all aspects of life. From mental health resources included in our healthcare plans to perks like pet insurance, a gym stipend, and access to discount platforms like Perkspot, we offer a range of programs to help you feel your best—inside and outside of work.
- Shared Success: We believe in shared success—when the business wins, our employees do too. Through performance-based bonuses and equity opportunities, our team shares in the impact we create together.
Company HQ
New York, NY
Leadership
Toni Oloko
(Co-Founder)Previously worked in Special Projects at goPuff. Before that founded PracticeGigs which they went on to sell.
Daniel Hanover
(Co-Founder)Previously worked as a Product Manager at Yelp and as a Software Engineer at Facebook. Studied Management and Technology at Wharton.
Share this job
View 29 more jobs at Dandy