Program Specialist, Hayden AI

• 3+ years in customer service, analysis, project management, client relations, or equivalent
• Proficiency in Microsoft Office Suite or Google Suite
• Strong analytical skills with experience interpreting technical documentation and data visualization tools
• Ability to thrive in both collaborative and independent environments
• Embrace change and readily adjust to new situations and challenges
• Skilled in analyzing data and conducting independent research to solve problems and gain insights
• Proven ability to develop and maintain positive, professional relationships
• Excellent communication skills, both written and verbal, with the ability to collaborate effectively with diverse teams

Desirable

• The Program Management Specialist plays a critical role in exceeding customer expectations through proactive oversight and hands-on program management
• You'll work closely with Program Managers, managing issue tracking systems, monitoring data dashboards, and interpreting technical geospatial documentation to ensure programs run smoothly
• This role will advocate for clients, ensuring their operational needs are met and exceeded through both analytical rigor and field verification
• Use your data skills and technical knowledge to proactively identify program issues, interpret complex geospatial data, and make impactful recommendations that optimize program performance
• Manage client issue tracking systems, triaging incoming concerns and routing them to appropriate internal stakeholders for resolution
• Proactively monitor data dashboards and analytics tools to identify program-related issues before they impact clients, alerting relevant stakeholders to take preventative action
• Interpret and analyze technical configuration documentation based on client and internal stakeholder feedback, ensuring accuracy and alignment with operational requirements
• Conduct field verification activities to validate program implementation against documented specifications, requiring local presence and willingness to travel within the service area
• Provide data-driven recommendations and informed decisions to stakeholders based on thorough analysis of program metrics and operational performance
• Manage all aspects of client documentation, from creation and compliance to feedback collection, formatting, and final client approval
• Build strong, lasting relationships with clients, proactively engaging them to maintain alignment on goals and needs
• Respond promptly to client requests and strategically coordinate fulfillment with cross-functional teams