Telesales / Customer Support Advisor, Otto Car
Sales
PCO car rental and ownership service
Job no longer available
PCO car rental and ownership service
21-100 employees
Job no longer available
21-100 employees
Company mission
To give every private hire driver the keys to freedom with easy access to hassle-free motoring.
Role
Who you are
- Excellent customer service skills over the phone
- Previous experience in a Sales and/or Business Development role
- Good understanding of sales methodologies
- High attention to detail
- Ability to listen and manage objections
What the job involves
- Conduct inbound /outbound calls to potential or current clients in order to close and boost company sales
- Contact potential or existing customers to inform them of new products or product promotions
- Be a product specialist and engage in attentive listening to customers' enquiries and concerns, providing assistance in a pleasant, enthusiastic, and proficient manner
- Effectively handle and prioritise your personal workload
- Schedule appointments for potential customers with our sales representatives in store for further discussions about our schemes and closing the sale if needed
- Participate in regular training to maintain up-to-date knowledge on company products and policies
- Take part in weekly meetings, record repetitive issues and make suggestions for how to improve them
- Assist in taking customer service or admin calls to support other aspects of the business
- Respond to sales enquiries from various channels, including referrals, freshdesk tickets, the website, and other channels
- Collaborate with the enquiries team to provide support and assistance to new and existing customers, ensuring a high level of customer satisfaction
Salary benchmarks
Our take
Otto Car is London's and Europe's largest private hire rental fleet, with a large number of PCO (Public Carriage Office) cars for sale or hire. It supports the drivers on its 'Rent 2 Buy' scheme by offering free insurance, servicing, MOT, and a range of other benefits, including an online GP service.
In 2013, founder and chief executive Gurinder Dhillon read about Uber, realized that this could be a huge cultural change and bought a hybrid car to rent out as his first private hire vehicle.
The way we travel has been changing rapidly in recent years. Huge numbers of people are moving from ownership to shared mobility services. PCO drivers are providing a service that most people cannot do without anymore but, at the same time, it’s becoming harder and more expensive for everyday people to obtain a car and become a PCO driver in the UK. The biggest challenge for Otto Cars is to create the right conditions for common people to easily access this kind of occupation and earn an honest living without bearing excessive start-up costs.
Its reported that there are still around 9000 deaths a day in London alone due to the toxic air quality. Otto are now on a mission to clean up the air and streets by moving away from diesels, hybrids to fully electric PCO cars.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Hammersmith, London, UK
Leadership
Gurinder Dhillon
(Director)Strong professional with a Bachelor’s Degree focused in Management Sciences from The University of Manchester.
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