Customer Success Specialist, Pluralsight
$76-100k
OTE
Travel up to 40%
Technology workforce development company
Be an early applicant
Technology workforce development company
1001+ employees
Be an early applicant
$76-100k
OTE
Travel up to 40%
1001+ employees
Company mission
To inspire and empower the tech workforce to achieve their goals.
Role
Who you are
- Proven experience renewing customers and identifying expansion opportunities
- Background in business development, sales, or scaled customer success environments
- Track record of success managing a high-volume portfolio using data insights to improve efficiency
- Strong communication and organizational skills across multiple channels (email, phone, webinars, and virtual meetings)
- Business acumen and analytical ability to address customer situations and drive measurable results
- Experience working with public sector clients
- Willingness to travel up to 10%
- B2B SaaS experience; familiarity with SaaS renewal motion
- Requires a minimum of 2 years of related or equivalent experience; a Bachelor’s degree, or an advanced degree without experience
- Travel: Travel expectations differ by role. Some quota-bearing sales positions involve limited travel, while others may involve travel of up to 40%, depending on business needs
What the job involves
- As a Customer Success Specialist, you’ll be responsible for using scale techniques to handle a large portfolio of Public Sector customer contracts and drive value-based conversations throughout the customer lifecycle
- You’ll focus on supporting, managing, and closing renewal transactions while collaborating across Revenue and Success, Marketing, and Legal teams to improve renewal forecasts and identify upsell opportunities
- When expansion opportunities arise, you’ll partner closely with Account Executives to ensure the right resources are engaged to grow customer accounts
- Manage the complete customer lifecycle, including forecasting, opportunity management, quoting, agreement negotiations, and order creation and submission
- Engage proactively with Revenue and Customer Success counterparts to identify and mitigate risks within your customer base, often using digital or data-driven strategies
- Partner effectively and cross-functionally with Sales Account Executives to support expansion opportunities and ensure customers receive the best possible experience
- Collaborate with internal teams to improve renewal processes, forecasting accuracy, and customer outcomes
- Who you’re committed to being:
- A proactive relationship-builder who puts the customer’s success at the center of every conversation
- A data-driven professional who thrives in managing a high-volume portfolio while maintaining attention to detail and quality
- A collaborative teammate who works effectively across functions to deliver customer and company goals
- A results-oriented individual who finds creative, scalable ways to mitigate risk and drive renewals
- A clear, confident communicator who’s comfortable leading conversations via email, phone, and virtual meetings
Our take
Pluralsight is dedicated to closing the global tech skills gap, a mission that has become increasingly urgent as industries worldwide face a growing shortage of IT talent. This high demand for upskilling makes Pluralsight's online training services more relevant than ever.
Founded in 2004, Pluralsight has matured into a prominent player in the online upskilling industry. The company has seen significant growth in recent years, capitalising on the surge in demand before many competing startups emerged. Despite facing competition from major players like Grow with Google and Udemy, Pluralsight has maintained its strong position.
Though Vista Equity Partners' 2021 acquisition has brought some challenges, Pluralsight, once a unicorn startup now a public company, continues to thrive. With numerous partnerships with NGOs, educational institutions, and corporations, Pluralsight remains a key player in tackling the tech skills shortage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Dec 2016
$30m
SERIES C
Aug 2014
$135m
SERIES B
Total funding: $195m
Company benefits
- Unlimited PTO
- Summer Fridays
- Holidays
- Parental Leave
- Medical, Dental and Vision
Company HQ
Draper, UT
Leadership
Aaron Skonnard
(Co-Founder & CEO)Worked as a DevelopMentor Author, and was President of Skonnard Consulting. In 2004, left a Neumont University Associate Professorship to co-found Pluralsight.
Fritz Onion
(Co-Founder & Content Advisor)Started as an Oracle Software Engineer after a degree at Harvard, and then spent 10 years as a DevelopMentor Instructor. Subsequently co-founded Pluralsight in April 2004, serving as Content Advisor.
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