Production Support Analyst, Eleos Health
$85-100k
Salary dependent on location + Equity
Voice-based AI for therapists
Open for applications
Voice-based AI for therapists
101-200 employees
Open for applications
$85-100k
Salary dependent on location + Equity
101-200 employees
Company mission
To empower behavioural health clinicians with voice analysis and NLP technologies to measure and improve the outcomes of talk therapy.
Role
Who you are
- 2+ years of experience in technical support, production support, or application support
- Strong Linux systems administration experience (RHEL/CentOS, Ubuntu/Debian) including shell scripting, user management, system updates and networking
- Extensive experience with API implementations and troubleshooting; familiarity with testing tools like Postman, curl (Linux command), or directly through code
- Proven experience with monitoring tools and observability platforms such as Grafana and Prometheus; familiarity with logging and search platforms like OpenSearch
- Strong understanding of logging systems and log analysis
- Experience with alert management and incident response, including tools like PagerDuty or Opsgenie
- Database administration experience with SQL (e.g., MySQL, PostgreSQL) and NoSQL (e.g., MongoDB, Cassandra) databases
- Excellent problem-solving and analytical skills
- Strong written and verbal communication skills
- Ability to work independently and collaborate with international teams
Desirable
- Engineering background or relevant technical degree
- Experience with cloud platforms (AWS/Azure/GCP)
- Proficiency in Python, Go, or Ruby
- Healthcare or behavioral health technology industry experience
- Experience working with distributed teams
- Knowledge of security and compliance requirements in healthcare
What the job involves
- We are seeking a skilled Production Support Analyst with strong technical support and SRE capabilities to bridge the gap between our R&D team and US operations
- This role combines technical support expertise with infrastructure monitoring and optimization, ensuring our systems maintain peak performance while delivering exceptional customer support
- Serve as the primary technical escalation point in the United States for complex customer issues (Tier 3/4 support)
- Design, implement, and maintain monitoring solutions for system metrics, logs, and alerts
- Interface directly with customers to resolve sophisticated technical challenges
- Develop and maintain automation scripts to streamline operations and support processes
- Analyze system performance metrics and recommend improvements
- Collaborate with the R&D team to troubleshoot complex technical issues
- Create and maintain technical documentation for internal and customer use
- Participate in on-call rotation to ensure 24/7 system reliability
Our take
Mental health is becoming less taboo, and more and more it is treated as an important component of personal healthcare, but there are few technologies on the market to help the professionals who deliver these vital services. Eleos Health delivers voice-based AI solutions for therapists, to make their jobs easier and provide additional intelligence into their sessions with patients.
Eleos Health is the leader in CareOps automation for behavioural health, and its voice-to-insights technology is the first of its kind. The platform functions across a therapist’s whole workflow; taking notes and analysing hundreds of data parameters per appointment to deliver smart insights. Most importantly, the NLP and voice analysis provided frees professionals up to focus on treatment and care.
Eleos Health has experienced impressive customer retention and recurring revenue, showing the value that therapists have found in its product. The company has seen substantial investment which will enable it to deepen product and business development, hire talent and increase service and sales teams. In 2023 a study was published showing that the use of AI in behavioral health treatment can effectively help patients adhere to evidence-based care activities, evidencing the value of Eleos' work.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2025
$60m
SERIES C
Nov 2023
$40m
SERIES B
Total funding: $126m
Company HQ
East Cambridge, Cambridge, MA
Articles
Leadership
Alon Joffe
(CEO)Former Member of the Investment Team at New Era Capital Partners. Worked in Business Development at Peres & Associates Global Advisory.
Dror Zaide
(GM)Previously founded The Soul Bird Project, ZaidAir and Givit. Former student of the Zell Entrepreneurship Program, and alumni of the BIPA Program.
Alon Rabinovich
(CTO)Former student of the Zell Entrepreneurship Program. Previous experience in Software Development and in Security Research.
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