Manager of Account Management, Quantum Metric
$165-175k
OTE
$125-135k
BASE
+ Equity
More information about location
Continuous product design platform
Job no longer available
Continuous product design platform
201-500 employees
Job no longer available
$165-175k
OTE
$125-135k
BASE
+ Equity
More information about location
201-500 employees
Company mission
To improve how organizations use their data to understand their customers and build customer-defined digital products faster.
Role
Who you are
- Deal candidates for this role will know how to meet ambitious individual and team retention and expansion goals
- If you are familiar with account management software (CRM), digital analytics and understand consumer behavior, we’d like to meet you
- Able to represent and be accountable for the output of the team
- Demonstrated ability to successfully lead people, teams and projects
- Develops structure and processes that helps their team achieve outstanding results
- Knows how to use resources to meet schedules and goals
- Skillful coach to their team to meet company and individual development goals
- 7+ years SaaS & digital analytics experience an asset
- Proven track record interfacing with Customers to demonstrate the value of enterprise digital analytics software
- Proven work experience as an Account Manager
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with Salesforce and G Suite/MS Office
- Experience delivering client-focused solutions to customer needs, including value based presentations
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
- Industry knowledge in Financial Services, Telco, Insurance, Healthcare, & Retail
- Experience working with data to solve business problems
What the job involves
- We are looking for a Manager within our Account Management team to create long-term relationships with our customers, while mentoring and managing a team of Account Managers in their region
- The AM Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new expansion opportunities
- Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and collaborating on strategic account plans
- Account Managers also answer client queries and identify new business opportunities among existing customers
- In this role, you will liaise with cross-functional internal teams (including Customer Success, Sales Marketing and Product Development) to improve the entire customer experience
- Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run
- Manager of team responsible for coaching, development, and career management of direct reports as well as managing team performance, compensation, promotions, and terminations
- Demonstrates ongoing cross-functional collaboration across QM (Marketing, Sales, Product, etc.)
- Motivates the team and creates a high-energy, results focused environment
- Holds ongoing 1:1s as well as team meetings
- Build and maintain strong, long-lasting client relationshipsNegotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as neededBe an enthusiastic and creative leader focused on contributing to the ongoing development of a culture of operational excellence
- Take a solutions-focused collaborative approach to issues facing the team; both internally and externally
- Strategic lead for customer engagement
- Create and execute customer account plans in collaboration with the rest of the customer success team to ensure value realization
- Conduct regular QBRs with the client’s executive team to strategically align with their organizational goals
Our take
Quantum Metric accelerates the creation of digital products by enabling businesses to build faster, more efficiently, and with greater confidence. Its continuous design platform connects companies directly with digital customer interactions, allowing them to make real-time decisions that align their products with consumer preferences. The effectiveness of Quantum Metric's approach is evident in its impressive client list, which includes US Bank, Western Union, Air Europa, and laska Airlines.
Its clientele spans diverse industries, from eCommerce to fintech. This breadth is unsurprising given the increasing online shift across most sectors, making the creation of optimal digital products more crucial than ever. With booming areas like eCommerce and neo-baking, many companies have the financial resources to invest in tools that support and strengthen their operations.
The platform's versatility across various business areas gives Quantum Metric a competitive edge over rival analytics tools from Adobe and Google, which are more limited in scope. Given this advantage and the expanding digital landscape, Quantum Metrics is well-positioned for continued significant success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jan 2021
$200m
SERIES B
Sep 2018
$25m
SERIES A
Total funding: $228m
Company benefits
- Comprehensive health plan: Medical, dental, vision, and mental health with 99% of the medical base plan paid by the company
- Commitment to learning: Grow both professionally and personally with coaching, mentorship, and other learning opportunities
- Unlimited PTO: Instead of a fixed number of paid vacation days each year, employees can take the time they need
- Company equity: We’re passionate about our work and want everyone to feel ownership over what we do here
- 401(k) matching: Employees can invest in their futures with our 3% 401(k) matching program
- Flexible work: Though we’re remote first, we have dedicated offices in Denver, Colorado Springs, Chicago, London, Frankfurt, and Madrid.
- Quantum Recharge: After 3 years, employees are given a sabbatical where they can disconnect for 3 weeks
- Home office + internet stipend: We offer a one-time work from home stipend and a monthly stipend to cover internet costs
Company HQ
Northgate, Colorado Springs, CO
Leadership
Mario Ciabarra
(CEO)Began their career as a PwC Consultant before a combined 2 years at Virgin and HP. They founded DevStream, Rock Your Phone, and Intelliborn before founding Quantum Metric in January 2015.
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