Program Manager, Amazon

• This challenging position requires a unique blend of strategic thinking, operational expertise, and interpersonal finesse
• Your ability to navigate ambiguity, drive data-informed decisions, and influence diverse stakeholders will be crucial in optimizing our operational performance
• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Desirable

• As a Program Manager overseeing record label and strategic partnership licensing operations, you will play a pivotal role in orchestrating complex, cross-functional programs that are critical to Amazon's digital music licensing accuracy and efficiencies
• You will be the cornerstone connecting various teams, vendors and labels, ensuring seamless rights management and reporting, efficient licensing process implementation, and strong label relationships
• This role offers an exciting opportunity to make a significant impact on Amazon's music licensing success, requiring you to balance tactical execution with strategic vision while adapting to the ever-evolving landscape of digital music rights
• Own and manage cross-functional programs across rights management, licensing team support and provider service programs, driving execution from inception to completion
• Define program strategy, set objectives, and establish clear measurable success criteria. Drive timely decisions and delivery to meet deadlines and program goals
• Serve as the key point of contact between the Record Label Licensing team and partner teams (e.g., Catalog, Royalties, Legal). Build and manage productive relationships with stakeholders at all levels
• Be the expert on Amazon organizational and AI tools to identify opportunities and drive improvements in licensing efficiency and operational performance
• Collaborate with tech teams or stakeholder project managers to influence roadmaps, make recommendations on system/feature improvements, and drive prioritization of technical requirements
• Negotiate effectively with stakeholders on operational expectations, resource allocation, best practices, and compliance issues to meet business objectives
• Manage and apply operational tactics to remove roadblocks, handle exceptions, and improve efficiencies across the record label licensing team’s outputs
• Drive and manage the implementation of new initiatives related to territory expansion, new label on/off-boardings, strategic partnership processes, new terms reporting and handovers, label relations collaborations, product launches, and business models