Customer Sales Development Representative, Culture Amp
$83.6-88k
OTE
+ Employee Share Options Program
2 days a week in office
Platform for staff surveying & analytics
Job no longer available
Platform for staff surveying & analytics
501-1000 employees
Job no longer available
$83.6-88k
OTE
+ Employee Share Options Program
2 days a week in office
501-1000 employees
Company mission
To build a better world of work by making the power of people analytics accessible to everyone.
Role
Who you are
- 1-3 years of experience in sales or sales development, preferably in a B2B environment
- Excellent verbal and written communication skills with strong phone presence and ability to conduct cold calls
- Time management and organizational skills
- Self-motivated, resilient and results-driven
- Quick learner and adaptable to new technologies and processes
- A team player with a positive attitude - with experience in working in close partnership with Sales & Marketing
- Proficiency using SDR tools such as Salesforce, Outreach, 6Sense, Chili Piper, LinkedIn, GSuite
What the job involves
- This individual will drive qualified pipeline opportunities through frontline inbound and outbound activity within our existing customer accounts - amplifying the work of over 100 million people with existing Culture Amp customers
- Customer SDRs look across all segments of our Customer Base (from Emerging to Enterprise), serve as brand ambassadors within the Customers journey, and build on the foundation for the experience with Culture Amp
- Work in partnership with our Account Managers, Marketing and SDR Leaders to plan & deliver agreed engagement with our existing customer accounts to drive expansion of our existing customer use of our Culture Amp products
- Respond promptly and appropriately to all inbound inquiries made by our existing customers via our website through form fills, events, and phone calls. Demo requests must be responded to within one hour
- Identify and research the right existing customer accounts to engage with, incorporating daily review of major changes within assigned accounts via strategic tools (i.e LinkedIn Sales Navigator, 6Sense)
- Incorporate a variety of outreach tactics and own the innovation of new methods, and generate interest to engage with our existing customers. You will answer their questions, handle common top of funnel (“TOFU”) objectives, and drive interest with Culture Amp. Utilizing phone calls, emails, videos, and social media outreach
- Review and analyze activity metrics to consistently reach your goals. Regularly review Outreach sequence specific content and adjust accordingly
- Effectively qualify existing customer account interest that could be great expansion opportunities using the company qualification process
- With effective time management, you balance inbound and outbound outreach and territory/segment-based strategy in partnership with Account Manager & Marketing direction. You refine your tactics weekly, review your strategy quarterly, and align your activities to the activity calendars of other departments as appropriate (e.g. Marketing)
- Conduct research on what's going on at the existing customers & markets you are targeting: HR news/trends, and develop an understanding of how micro and macro events affect our customers, their organization, their people - and position how Culture Amp can help
- Collaborate closely with stakeholders such as marketing and sales, creating alignment to drive customer success and longevity
- The Key Performance Indicator (KPI) creates pipeline opportunities
Our take
The so-called ‘Great Resignation’ highlighted what top companies have understood for years - that perhaps even more important than technology or branding, a company’s most valuable asset is its people. Culture Amp is an HR tech startup helping companies protect and enhance that value.
From its start as a survey platform, Culture Amp has grown to encompass analytics for managers, like turnover prediction and team goal tracking. It differentiates itself through a team of “People Scientists" - organizational and behavioral psychologists who design surveys, work in its product team as analysts and serve as consultants for clients.
Culture Amp's unique insights have made major impacts inside boardrooms globally, but lately the company has seen slowing growth and persistent losses (as workplaces shift from culture and DEI). Despite this, the founder and former CEO insists the Unicorn is in a great place to continue pushing its mission, even in this more difficult economic environment.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2021
$100m
SERIES F
Sep 2019
$83.3m
SERIES E
Total funding: $280.6m
Company benefits
- MacBooks for you to do your best work
- Share Options - it’s important to us that everyone is an owner and can share in our success
- Medical insurance - for you and your family so you can feel safe in these uncertain times
- Excellent parental leave and in work support programme, - for those families to be
- Flexible working schedule - where we can, let’s make work, work for you
- Fun and inclusive digital, and (in the future) in-person events
- Work from home opportunities
Company HQ
London, UK
Leadership
Didier Elzinga
(Co-Founder & Executive Chairman)Former CEO of the company. Previously Advisor at Centor for 9 years and Non-Executive Director at Tourism Australia for 4 years.
Douglas English
(Co-Founder & CTO)Previously Solutions Architect at National Australia Bank for 5 years and Information Specialist at EDS for 1 years.
Rod Hamilton
(Co-Founder & Board Member)Former CPO of the company. Previously Principal Consultant at Unico for 4 years and Consultant at Accenture for 4 years.
Caroline Rawlinson
(CEO)Began as Chief Financial and Operational Officer in 2024, becoming CEO in 2026. Previously CFO then COO of MYOB, CFO at Trade Me and Formica Asia.
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