People Operations Coordinator, Hightouch
$90-110k
AI platform for marketers
Open for applications
AI platform for marketers
201-500 employees
Open for applications
$90-110k
201-500 employees
Company mission
To make the best customer data technology in the world available to every enterprise.
Role
Who you are
- 2–5 years of experience in People Operations, HR, or a related role
- Exceptionally organized, responsive, and detail-oriented — you follow through and close loops
- Experience working with HR systems and tools (our stack: Rippling, Greenhouse, Lattice, Notion)
- Strong customer-service mindset with a positive, solutions-oriented approach
- Comfortable managing multiple workstreams in a fast-moving environment
- Process-driven and obsessed with making things work smoothly for employees
- Strong written and verbal communication skills, with sound judgment and discretion
- Experience supporting a global workforce, including employees across multiple countries and time zones
- Collaborative team player who is eager to learn from others and grow quickly
What the job involves
- We’re looking for a People Operations Coordinator to be the trusted day-to-day partner for our employees and operational backbone of the People Ops function.
- This role is ideal for someone who is highly organized, resourceful, and energized by making things run smoothly for our employees. This role reports to the Head of People Operations and sits alongside the People Operations Manager.
- The role is based in San Francisco with an expectation of 2-3 days in the office
- You’ll be the primary point of contact for many employee questions and lifecycle moments, owning the details that make the employee experience seamless.
- This role offers broad exposure across People Operations, including global HR practices, systems, benefits, office operations, and event management — with a fast trajectory for growth as our team and company expand
- Own day-to-day employee onboarding and offboarding to ensure a smooth, welcoming, and compliant experience for our global workforce; we are growing fast, so this person needs to be able to handle high volume of onboarding (10-20 new hires per week)
- Serve as the first point of contact for employee questions, helping teammates navigate policies, tools, and processes with clarity and empathy
- Maintain accurate and up-to-date employee data across People systems (Rippling experience is a bonus!)
- Support the People Operations Manager on immigration and leave of absence cases
- Support benefits administration, including enrollments, changes, audits, and employee education
- Help document, improve, and scale People processes to reduce friction and increase consistency
- Assist with reporting, audits, and data hygiene to ensure our People operations are clean, reliable, and scalable
- Support team-wide engagement initiatives, including recruiting events, holiday parties, events, and off-sites
- Help manage day-to-day operations of our SF office, including supplies, catered lunch, vendors, mail, etc
- Partner with SF-based leadership on culture-building efforts that create a welcoming, inclusive, and well-run workplace
- Contribute ideas as we design and evolve People programs and policies
- Take on increasing ownership and responsibility as the company grows
- Gain exposure to global People Operations and HR practices as we scale
Our take
With the growing need to combine data sources, along with the rise of cloud computing, demand for effective data integration tools and services has been on the rise. Hightouch provides a composable customer data platform to serve innovative marketers, alongside AI-powered tools for marketing.
Hightouch's platform helps marketers to build audiences and customer identities, collect and synch data, and analyse campaigns. LLM-based agents can be deployed to help streamline marketing, and the platform also supports AI decisioning. This comprehensive suite enables Hightouch to serve a range of businesses such as Spotify, Docusign, Warner Music Group, Grammarly and Autotrader.
Through development and acquisitions, such as of Workbase and Whatis, Hightouch has expanded steadily over the years. So long as it continues to enhance its capabilities and provide seamless data activation for its growing customer base, the company should have a bright future ahead of it.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2025
$80m
SERIES C
Jul 2023
$38m
LATE VC
Total funding: $172.4m
Company benefits
- Hub & Remote friendly: Join our global team, either remotely or in one of our four in-person hubs. For those near a hub, enjoy complimentary lunches on Tuesdays and Thursdays
- Flexible PTO: Downtime is just as important as on time and your teammates will support you while you relax and recharge
- Core benefits: For full-time US-based employees, we cover all health benefit premiums, 80% for dependents, and life insurance
- Parental leave: We value and support the family planning process. We provide up to 16 weeks for parents
- Professional development: We support employees for all learning resources needed to grow in their role (classes, books, conferences, etc)
- Connectivity: We offer a $50 per month cell-phone or wifi connectivity stipend to all employees
- Commuter: Commuter benefits of $50 are offered to both employees who come into the offices and to remote workers working outside of their home
Company HQ
Mission District, San Francisco, CA
Leadership
Tejas Manohar
(Co-CEO & Co-Founder)A Software Engineer with experience in lead roles at Lottery.com and Segment. Co-founded Hightouch in 2019.
Josh Curl
(CTO & Co-Founder)Significant Software Engineering experience at Rancher Labs and Segment. Co-founded Deviceplane in 2019 before co-founding Hightouch.
Kashish Gupta
(Co-CEO & Co-Founder)Experience as a Product Manager for LYNK in 2016. Founded Mama's Cookin' in 2015 before co-founding Hightouch in 2019.
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