Lead Product Designer, OpenTable
Hospitality
CA$145-165k
+ Annual bonus & Equity grant possibility
More information about location
2 days a week in office
Online restaurant reservation service
Open for applications
Online restaurant reservation service
1001+ employees
Open for applications
CA$145-165k
+ Annual bonus & Equity grant possibility
More information about location
2 days a week in office
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- You are a systems thinker with a passion for solving complex design challenges at scale
- You have extensive experience designing for web and mobile platforms and an exceptional portfolio that showcases a breadth of product design leadership
- Minimum of 7 years of professional experience in product design, with 2+ years in a lead or senior capacity
- Expertise in designing for B2B experiences or a proven track record of solving for highly complex workflows
- Very strong interaction design and usability skills, with a deep understanding of user behavior
- Exceptional visual design and craft that elevate product experiences
- Demonstrated experience leading strategic product visions from conception to execution
- Highly organized with an ability to manage multiple priorities in a fast-paced environment
- Expertise in leveraging and contributing to established design systems to ensure consistency, efficiency, and scalability across multiple products
- Experience integrating and leveraging qualitative and quantitative user research data (e.g., A/B testing results, usability study findings, analytics) to directly inform and validate design decisions
- Incorporated AI into workflows to improve and speed up design process and outcomes
- Extensive experience building collaborative relationships with product managers and engineers in an agile environment
- Effective communicator with the ability to manage diverse stakeholders and clearly articulate design decisions and rationale
- Experience identifying areas for process improvement and a history of implementing solutions to enhance team efficiency and effectiveness
- Demonstrated experience mentoring junior designers, fostering their growth and development
What the job involves
- Every employee at OpenTable has a tangible impact on what we do and how we do it
- You’ll also be part of a global network that includes OpenTable's portfolio of travel brands including KAYAK, Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined
- Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed
- Lead strategic design initiatives that empower restaurateurs with new and meaningful ways to connect with their guests
- Drive the evolution of tools that help our restaurant customers engage guests through tailored communications
- Champion product concepts that expertly balance customer needs with critical business goals
- Become a deep expert in restaurant operator workflows by leading impactful user research with restaurant owners and staff
- Collaborate closely with a smart and dedicated team of product designers, product managers, and engineers to deliver experiences that help restaurants provide truly incredible hospitality for their guests
- You'll also play a key role in mentoring other designers on the team
Application process
- When applying, please share your resume and include a PDF or link (and password) to your online portfolio
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO, not founder)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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