Customer Success Manager, Owl.co
+ Equity options
Insurance fraud detection platform
Be an early applicant
Insurance fraud detection platform
21-100 employees
Be an early applicant
+ Equity options
21-100 employees
Company mission
To bring the state of the art ML and MLP methods to transform traditionally manual activity into an equitable process.
Role
Who you are
- We're looking for a strategic, analytical, and presentation-savvy Partner Success Lead ready to step into a high-impact role
- 3–5 years of experience in Customer/Partner Success, Account Strategy, or Implementation ideally in SaaS, data products, or insurance
- Strong analytical and storytelling skills: you can go from messy spreadsheet to boardroom slide deck with confidence
- Comfort working with enterprise partnerships and executive stakeholders
- A consulting mindset: you ask sharp questions, simplify complexity, and think in terms of impact
- Operational know-how: you’re comfortable with tools like Salesforce, Jira, and product-led engagement platforms
- Strategic curiosity: you're energized by solving problems, finding insights in ambiguity, and spotting the next opportunity
- A true partnership-first mentality: you view your work as collaborative, not transactional
What the job involves
- At Owl, we believe the best partnerships are rooted in deep understanding, honest collaboration, and actionable insights
- You’ll work at the intersection of data, product, and relationships ensuring our partners realize value and feel understood every step of the way
- Translate complex datasets into clear, compelling narratives that help partners make informed decisions
- Craft high-impact slide decks that connect data, insights, and strategy into a story that inspires action
- Align Owl’s solutions with partner goals by identifying where we can drive measurable outcomes (not just deliverables)
- Help partners see around corners by anticipating challenges and proactively sharing insights
- Own the onboarding and implementation journey tailoring each step to partner needs to maximize time-to-value and ROI
- Collaborate with Product and Engineering to customize workflows and product integrations based on real-world partner use cases
- Build repeatable, scalable onboarding playbooks that are rooted in feedback, metrics, and constant iteration
- Support renewal and expansion conversations by identifying where data reveals growth opportunities
- Proactively surface upsell pathways through insights, usage trends, and alignment with partner goals
- Collaborate with Sales on long-term partnership strategies with a data-informed lens
- Be the voice of our partners bringing feedback, product needs, and growth opportunities to internal teams
- Identify trends in partner usage, sentiment, and outcomes and translate them into recommendations for product and GTM teams
- Build, test, and evolve internal success frameworks, processes, and best practices
Our take
Insurance fraud is an $80B problem annually for American consumers and Owl.co is looking to put a stop to it. The company’s claim monitoring platform is designed to help providers mitigate and prevent fraud, and therefore cut premiums and adjust expenses for insurance customers. The company is currently focused on weeding out ineligible disability and workers' compensation insurance claims.
Owl.co doesn’t use discriminatory data like age, gender, or zip codes in its monitoring procedure, instead connecting to relevant data via a zero-knowledge protocol. This means Owl.co’s solution hits two key trends developing fast in the insurance industry: privacy, and equity. With these set to be two major priorities in the years ahead, Owl.co is smart to position itself at the centre of these two conversations
With clients like the Toronto Stock Exchange, and members of the top 10 North American banks and insurers, Owl.co already commands a strong customer base for its services. If it can secure a reputation for unbiased monitoring, this is likely to only grow.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2021
$21.7m
SERIES B
Oct 2020
$7m
SERIES A
Total funding: $33.3m
Company benefits
- Competitive medical coverage for all team members, including an annual contribution to a Wellness or Health Spending Account
- Competitive programs to support employees in their RRSP and 401k plan contributions
- We see face-to-face collaboration as important, but also allow for work-at-home time
- 4 weeks of paid time off plus additional sick days
- Allowance towards fitness expenses, favorite activities, or professional development
Company HQ
Gastown, Vancouver, BC
Leadership
Sean Merat
(CEO)Is a serial entrepreneur, who co-founded bingo platform Imperus Technologies, followed by secure team platform Witkit. Also previously co-founded design and marketing firm Lavia Design, where they currently serve as CEO alongside their Owl.co role.
Sohrab Merat
(CPO)Previousy co-founded Darvak Digital Solutions, Lavia Design (where he is currently a CTO alongside his work at Owl.co), Imperus Technologies, and Witkit.
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