Customer Success Manager, Dailymotion
$75k
+ Bonus
3 days a week in office
Video streaming service
Open for applications
Video streaming service
501-1000 employees
Open for applications
$75k
+ Bonus
3 days a week in office
501-1000 employees
Company mission
To build the next generation of media platforms designed to inspire millions of people to grow and share a diverse and inclusive vision of the world.
Role
Who you are
- Strong interest and 2-4 years of experience in digital advertising
- Excellent organizational, interpersonal and communication (written and verbal) skills
- Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint
- Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
- Ability to handle multiple priorities
- Strong analytical skills
- Problem identifier and problem solver
- Ability to function equally well independently and as part of a team
What the job involves
- The Sales Marketing and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion. We are looking for a Customer Success Manager that is highly motivated and has a hunger to develop media and advertising knowledge
- You will need to be passionate about understanding business drivers for performance and different Dailymotion offerings available to our advertisers. You will be engaging with internal and external stakeholders to transfer Dailymotion offerings into actionable recommendations.
- You play a key role in helping to grow the North America business by transferring data and insights to recommendation through a storytelling process. You will need to possess strong analytical ability with ability to be a self-starter to find solutions with minimal guidance
- Serve as a key player in delivering proactive offerings using Dailymotion’s data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams. You will also be responsible for developing strategic plans for different advertisers. This includes, but is not limited to, the following:
- Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing
- Build and manage media plans for all live campaigns
- Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
- Expand and develop client relationships to build and maintain deep-level partnerships
- Focus on client retention, growth, renewal, and client satisfaction
- Oversee I/O processing, campaign setup and creative submission from clients
- Serve as the primary post-sale POC for clients in a designated book of business
- Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed
- Create, manage, and deliver ongoing Excel reporting for key accounts
- Collaborate with AdOps to provide optimization for campaigns
- Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns
- Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clients
Our take
In many ways, it's difficult to talk about Dailymotion without talking about YouTube, its most obvious competitor. And it is indeed worth noting that the company underwent a major change in recent years to build its own programmatic platform partially to compete more directly with its famous American counterpart.
However, the truth is the nature of modern content consumption means that Dailymotion need not obsess over YouTube’s user base. There’s enough of an audience - at least 4 billion people by some estimates - for both video-streaming giants to co-exist.
That means Dailymotion has been able to experiment with different strategies. For example, the platform indisputably has better relationships than YouTube with its corporate partners, often engaging in bespoke product development to facilitate deeper relationships.
Perhaps the biggest competitive threat for Dailymotion will be not from its rival video-streaming platform, but from entirely new forms of internet-based entertainment. Short-form video content from platforms like TikTok is already siphoning away the younger cohort of users from longer-format video providers, a trend Dailymotion will need to address in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2009
$25m
SERIES C
Aug 2007
$34m
SERIES B
Total funding: $68.5m
Company benefits
- 🏡Hybrid Work Framework (4 types of remote work: Full office /Flex office (1/2 days remote) / Flex remote (1/2 days at the office) / Full remote + ability to work 3 months abroad)
- 💰International Group Savings Plan offered through the Vivendi Group
- 🍼8 weeks paid Paternity leave or Co-parental leave
- 🕶️Excellent Employee Culture (Company Events / Trainings / Parties / All hands …)
- 🚀Career development support (training / career check-in with HR / internal mobility / compensation cycle / 360 quarter feedback review …)
- 🏥Company-paid Health Insurance and Personal Services Vouchers (CESU)
- 🚆Commuter benefit coverage - Public Transport and Bike refund
- ⛱️Paid Time off – RTT and Saving time plan (CET)
- ✅Meal Vouchers
- 🎡Workers representatives committee(sport membership/cinemas vouchers/gift vouchers/discount)
Company values
- Opening perspectives: We are building bridges between different sides of the spectrum. We believe in freedom of speech, inclusivity, and a mix of cultures
- Making bold move: We are ambitious challengers. We are making against-the-flow choices to make visible changes in the platform’s ecosystem
- Building a safer world: Empathy is the key to understanding alterity. Caring for each other is our driver to creating a safe community
- Creating meaning: We spark joy and curiosity, we feel good about what we do and we want everyone else to feel the same fulfillment
Company HQ
Plaine-Monceau, Paris, France
Articles
Leadership
Maxime Saada
(CEO, not founder)Became the CEO of Dailymotion in 2015. They have also worked at CANAL+ since 2004, rising through the ranks, they are now the CEO. Prior to this, they worked as an Associate Principal at McKinsey & Company.
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