Customer Success Representative, Saas.group
B2B SaaS portfolio company
Job no longer available
B2B SaaS portfolio company
201-500 employees
Job no longer available
201-500 employees
Company mission
To contribute to a growing community of amazing digital products.
Role
Who you are
- Minimum of 2 years in a technical customer success role, preferably in the SaaS industry
- Outstanding customer service skills and a genuine desire to help customers succeed
- Ability to work independently and take initiative
- Excellent command of the English language, both written and spoken
- Previous experience with customer support platforms (such as Zendesk, Zoho desk or similar)
What the job involves
- You'll be working closely with our Sales, Product, and Engineering teams to facilitate new customer onboarding, troubleshoot and resolve complex issues, and deliver ongoing technical support
- Responding to complex customer inquiries via emails and live chat, troubleshooting and resolving technical issues related to our API
- Replicating customer issues for comprehensive understanding and effective resolution
- Collaborating with the sales team to ensure smooth onboarding for new customers and assisting them in understanding the technical aspects of our products
- Engaging in high-level calls with premium customers as necessary
- Identifying opportunities for customers to enhance the use of our API and providing technical guidance
- Taking ownership of internal and external documentation, including updating the FAQ section and creating new articles based on customer feedback
- Working on customer insights to shape our products, services, and customer interactions
Our take
SaaS Group is a Nevada-based investment and acquisition company that focuses on healthy tech start-ups that want to scale up their operations to a new level. Backers of successful companies such as social media aggregator Juicer.io and sales CRM platform Pipeline CRM, SaaS Group provide insight, finance, and tips to its portfolio of founders.
SaaS Group takes a holistic approach to its portfolio, ensuring that all its investment founders can continue operating in the way that suits them, thus maintaining their independence from SaaS Group. SaaS Group’s focus on elevating start-ups came from its founders' growing awareness of the difficulty that many small companies experience when trying to scale up their operations.
SaaS Group benefits from years of its founding trio’s experiences in launching their own tech startups, whilst 2017 saw the company receive its own funding from TS Ventures. The successes of its clients and many of their statuses as securely bootstrapped are in part thanks to the attention they receive from SaaS Group, highlighting them as a much sought-after partner.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
88% employee growth in 12 months
Company
Company benefits
- Flexible hours
- Remote-first
- Small & friendly team: We help each other out, have fun, and joke around
- Unlimited paid time off: We want you to recharge your batteries when needed
- Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of independence to solve problems in your own way — with plenty of help from the team when you need it
- Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable
- Our network: We are a community of entrepreneurial SaaS professionals who regularly exchange ideas, knowledge, learning and expertise with each other internally
Company HQ
304, South Jones Boulevard, Charleston Heights, Las Vegas, Clark County, Nevada, 89107-2623, United States
Leadership
Tim Schumacher
(Co-Founder)Currently Managing General Partner at World Fund, Investor at TS Ventures, Co-Founder at Eyeo GmbH. Previously Member of Board of Directors at Sedo.com.
Ulrich Essmann
(Chairman)Angel Investor at TechSeed Ventures. Previously Co-Founder, President and Chief Product Officer Trading at Sedo.com.
Tobias Schlottke
(Partner)Currently Co-Foudner at OMR, Founder at Alphalist, Mentor at Axel Springer Plug and Play Accelerator. Previously Co-Founder at Zalando adtech lab.
Share this job