Telephone Account Manager, Rightmove
$28-32k
£7.500 OTE (uncapped)
Property Marketplace
Job no longer available
Property Marketplace
501-1000 employees
Job no longer available
$28-32k
£7.500 OTE (uncapped)
501-1000 employees
Company mission
To provide property professionals & home hunters with tools, expertise, and data.
Role
Who you are
- Has consistently overachieved sales targets and KPI’s
- Experience in homeworking
- Understanding and able to articulate a sales process
- Is a self-motivator
- Excellent time management and prioritisation skills
- The desire to adapt well to change
- Takes coaching and training onboard to be the best they can be
- Analytical and confident with data analysis, and building stories around this
- Able to thrive in a hardworking and dynamic team
- Ability to manage customer expectations and deliver excellent service
- Excellent verbal and written communication skills
- Ability to speak another language is preferred (not essential)
- The Drive to exceed team expectations
- Strong desire to ‘get the job done’ and thrive in a hardworking and dynamic team
- A positive can-do attitude
- Spanish speaking but not essential
What the job involves
- Manage a designated account base day to day and to achieve activity, growth and customer satisfaction targets
- Achieve these targets through identifying sales opportunities, delivering excellent service and proving value to maximising the retention of existing spend
- A small fraction of time will be spent selling our overseas proposition to inbound leads and there may be a requirement to outbound prospect to achieve business goals
- Proactively contacting overseas customers to establish and build relationships
- Take time to truly understand their goals, challenges and needs
- Identify training opportunities to support the relationship and conduct the relevant training
- Be the point of contact to answer customer queries, resolve problems and provide solutions
- Interpret and explain customers’ data to help explain the value of our product and ROI
- Utilise internal tools and data to help add value to our proposition
- Present Rightmove products and new initiatives to customers
- Dealing with objections and presenting alternative ways forward
- Identify new business opportunities, present and close with a bespoke advertising solution
- Accurately recording information in relevant databases & systems
- Reporting to: Sales Manager
Our take
Rightmove connects the largest and most engaged property audience in the UK with the largest inventory of properties. To sustain business growth, Rightmove is constantly adding new features and tools to its website and app to set itself apart and provide home hunters with the best possible experience when it comes to searching properties.
Rightmove's main priority is becoming the place that home hunters turn to first and engage with most during their home-moving journey. As part of this initiative, the company updated its platform in 2020 to include integrated video content and property images alongside floorplans. This increased the average time users spent looking at each property listing by 70%.
Today, Rightmove has grown to become the UK’s largest online property marketplace and is one of the most popular internet destinations for Britons who collectively spent over a million days on its website in 2022. While current market volatility has led to a cooling off in the housing sector, Rightmove is confident in its ability to ride out this choppy period without incurring additional business costs.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Company benefits
- 25 days of holiday a year (plus bank holidays)
- Flexible holiday (Buy & Sell scheme)
- Rental deposit loan
- Life assurance (4x basic salary)
- 2 company parties a year
- Private health cover for you and your immediate family
- Cash plan scheme for dental, optical and physio appointments
- Contributory stakeholder pension scheme
- Opportunity to participate in sharesave scheme
- Enhanced maternity and paternity leave
- Bike to work scheme
- Interest free season ticket loan
- Eye test voucher
- Fruit and endless coffee and tea
Company HQ
Caldecotte, UK
Leadership
Johan Svanstrom
(CEO, not founder)Joined Rightmove as CEO in 2023. Prior to this, they worked at Expedia in multiple roles, including Managing Director and President of the Hotels.com brand.
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