Site Reliability Engineer, Appspace

• Must be able to learn new technologies quickly and a desire to be a life-long learner
• Must communicate well and adapt to working well with others across different countries and cultures
• Strong background in Containers, Kubernetes, Helm, Linux, Python coding, and some experience with Windows Server OS and MacOS are a must
• Experience with Google Cloud Platform, Google Kubernetes Engine, Google Compute Engine, and Google Storage is highly desired, but comparable experience with AWS or Azure will be considered
• Solid troubleshooting experience and the ability to reason through a process workflow to identify a fault or odd behavior (i.e., spending time following log trails) is a must
• Experience with administering MySQL & MongoDB preferred
• Experience with administering message brokering systems like RabbitMQ preferred
• Must be flexible on occasionally attending “off-hour” meetings (we’re a global team supporting a global customer base!)
• Open to quarterly travel up to 5%

Desirable

• Our Cloud Operations team seeks a Site Reliability Engineer who is passionate about problem-solving, automating, and maintaining Appspace’s Cloud Platform to support the needs of our Engineering and Customer Care teams
• The ideal candidate will see manual work as an opportunity to exercise automation, will understand SRE best practices, have experience automating infrastructure deployments and developing self-healing solutions to infrastructure issues
• You will work closely with a global team of cloud, engineering, product, and service professionals to improve our platform’s resiliency and scalability, which directly improves our customers’ experience with Appspace
• With this role, you can grow your capabilities as a Site Reliability Engineer given the large-scale size of our cloud platform combined with our smaller-sized Cloud Operations team, which means you will have opportunities to work on all Cloud Infrastructure, end-to-end
• This is a mission-critical role for Appspace, therefore while we offer flex time, it should be scheduled ahead of time, otherwise shift engagement is mandatory outside lunch and break times
• On-Call coverage will be required weekly during a limited window of US daytime hours over the weekend
• This is your opportunity to be part of an awesome company that is rapidly growing and defining the modern workplace experience market!
• For this role, you will play a key role in maintaining our cloud platform, which includes an assortment of Kubernetes, Microservices, MongoDB, RabbitMQ, MySQL, Windows Server VM Infrastructure, Orchestration Engines, CI/CD and Monitoring platforms
• Automating maintenance tasks for our Cloud Platform, therefore strong experience in Python and shell scripting is a must
• Deploying new features and releases of our software into Kubernetes via Helm, so strong experience in Kubernetes and Helm is a must
• Troubleshooting performance issues or errors thrown by the cloud platform or application, and either resolving the underlying cause, or forwarding your research to Engineering to address in the product
• Actioning Request Tickets from other teams in support of their needs to enable and prepare for upcoming releases
• Monitoring the application’s performance, uptime, and cloud infrastructure’s performance, looking for improvement opportunities, and proactively taking action to solve any negative trends before they become issues
• Lead, Participate, or Execute within the incident management process when alerts fire, and quickly ascertain root cause, resolve the issue, and find new and creative solutions to prevent recurrence
• Configure, Monitor, Research, and Evaluate workload performances both on Google Cloud Platform and Microsoft Azure Clouds
• Collaborating with our Development and Quality Assurance teams to address issues in the product and platform
• Documenting new or updating existing processes and procedures to share knowledge and improve on standardized approaches to solution