Sales Operations Analyst, OpenTable
Revenue Strategy & Operations
Online restaurant reservation service
Job no longer available
Online restaurant reservation service
1001+ employees
Job no longer available
1001+ employees
Company mission
To bring together people and the restaurants they love in the moments that matter.
Role
Who you are
- Candidates for this role must have experience with sales operations, quota setting, territory planning and manipulating large sets of data to discover trends and make recommendations on sales and services strategies
- The ideal candidate will be able to recognise and understand the relationship between clean data, clear & efficient processes, and reporting
- The Analyst level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, or the ability to learn
- This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations
- Experience with Salesforce, Tableau, SQL queries, and an operations, finance or analytics background preferred
- Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience preferred
- Knowledge in Salesforce, ThoughtSpot, SuperSet/Preset, Microstrategy a plus
- Understanding of SQL preferred
- Operational experience in measuring and improving efficiency, utilization, scale initiatives etc
- High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader in order to support growth
- Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements
- Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
- Understanding of sales process within OpenTable, or equivalent sales process experience
- 1-3 years of experience in analytics, operations, or strategy role
What the job involves
- Reporting to the Revenue Strategy and Operations Director, this position is responsible for supporting a variety of sales and services related programs, initiatives, and analytics in North America
- The role will work cross-functionally with multiple departments including executive leadership, sales, marketing, operations, finance, product, and data analytics to support the design, implementation and continued optimization of multiple business needs
- This includes delivering data-driven insights to internal partners to inform short and long term strategy and action plans
- You'll be able to navigate the roles, reporting, and reality of the business in the field
- Evaluate and outline new sales & services territories
- Forecast goals and maintain results tracking for various roles including, outside sales, inside sales and services teams
- Build and maintain financial models, forecasts and dashboards for various business scenarios
- Sophisticated analytics to support global Sales and Services decisions
- Prepare & present data analysis for audiences ranging from field sales members to senior leadership
- Make data-driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams
- Salesforce.com (SFDC) Chatter management for various workflow and business processes
- Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimisation and training
- Salesforce.com (SFDC) data stewardship and improvement; dashboard and report creation and upkeep; end user support and documentation management
- Data management & process creation related to new products, features, and acquisitions
Our take
OpenTable was one of the earliest innovators in the online reservation space, setting up shop in 1998 as a tool to enable restaurants to take bookings online. Rather than charging consumers for the service, OpenTable generates revenue via a monthly subscription and reservation fee from businesses.
Today, the platform is used by tens of thousands of restaurants around the world and seats over 1 billion diners per year. The company was acquired by Booking Holdings – the world's largest travel company – for $2.6 billion in 2014, and remains a subsidiary of the group to this day.
OpenTable is the dominant player in the restaurant reservation software category, with an impressive 45% market share, but does face increasing competition from platforms like Resy, Tock, TableAgent, and many more. Nonetheless, this market leader has garnered an impressive reputation, and there is nothing to say it won't hold on to the dominance it has earned into the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2000
$36m
SERIES C
Jan 2000
$10m
SERIES B
Total funding: $48.2m
Company benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
Company HQ
Union Square, San Francisco, CA
Leadership
Debby Soo
(CEO)After graduating from Stanford with a liberal arts major, Debby started their career in investment banking. Thereafter they worked in Google’s Strategic Partnerships Group and then spent a decade at KAYAK, eventually becoming CCO.
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