Senior Director of AI Evaluation Platform, ServiceNow
$279.1-488.4k
+ equity (when applicable), variable/incentive compensation
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
$279.1-488.4k
+ equity (when applicable), variable/incentive compensation
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
- Extensive experience in leading and managing high-performing AI or platform engineering teams, with a focus on evaluation, quality assurance, or testing infrastructure at scale
- Deep technical expertise in AI evaluation methodologies, including benchmarking frameworks, automated scoring systems, verifier design (LLM-as-judge, rule-based, reference-based, process verifiers), and statistical methods for assessing model quality, safety, and reliability
- Proven track record of building and operating production-level evaluation platforms or AI infrastructure at scale
- Strong leadership and management skills with the ability to inspire and grow a world-class team, with extensive experience managing large organizations of 50 or more engineers and researchers
- Excellent communication and collaboration skills to work effectively with stakeholders at all levels, from technical teams to senior executives
- Hands-on experience with major deep learning frameworks like PyTorch or TensorFlow and familiarity with evaluation tooling ecosystems
- A Ph.D. or Master's degree in Computer Science, Machine Learning, or a related field is a plus
What the job involves
- The CoreAI team, part of the Platform and AI organization, is focused on building the evaluation infrastructure and frameworks that ensure the quality, reliability, and safety of AI capabilities across ServiceNow's platform. Our evaluation systems power the quality assurance behind ServiceNow's GenAI offerings, enabling our customers to trust the AI capabilities they depend on
- As a Senior Director, AI Evaluation Platform, you will lead the teams responsible for building and scaling ServiceNow's evaluation platform — both internal-facing (used by research and engineering teams) and customer-facing (enabling customers to assess and monitor AI quality in their environments). Your leadership will be critical in establishing rigorous, scalable evaluation methodologies that raise the bar for AI quality across the industry
- Lead and scale a team of talented researchers, applied researchers, and evaluation engineers building next-generation AI evaluation infrastructure
- Define the strategy and roadmap for the evaluation platform, encompassing benchmark design, automated scoring pipelines, verifier systems, and quality monitoring frameworks for both internal and customer-facing use cases
- Drive innovation in evaluation methodologies, including developing new approaches for agentic evaluation, multi-turn assessment, domain-specific benchmarking, and confidence calibration
- Design and implement a comprehensive verifier stack spanning LLM-as-judge, rule-based, reference-based, and process verifiers to enable robust, multi-signal evaluation across diverse AI capabilities
- Architect and deliver a unified evaluation platform that serves internal model development teams and external customers, with robust APIs, dashboards, and reporting capabilities
- Collaborate with cross-functional teams across product, engineering, and research to translate business needs into evaluation requirements and deliver impactful quality assurance solutions
- Stay ahead of the curve by researching and implementing the latest advancements in AI evaluation, including novel verifier architectures, safety and alignment evaluation, and emerging evaluation standards
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
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