Customer Support Specialist, Achievers
Recognition and rewards software for employees
Job no longer available
Recognition and rewards software for employees
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To change the way the world works.
Role
Who you are
- 1-3 years of related work experience
- CRM (Salesforce) in-depth knowledge
- Exceptional communication and interpersonal skills
- Basic HTML capabilities and overall technical aptitude
- Experience working directly with customers or clients
- Experience within a metric-driven environment
- Fluent in computer applications (MS Word, Excel, Outlook)
- Ability to understand technical aspects of software functions
What the job involves
- Achievers is looking for a Client Support Coordinator to join our team!
- We are looking for a highly motivated, energetic and outgoing individual with excellent communication skills to join our CSS team
- You aim to please and stop at nothing to deliver for your clients
- You want to be challenged in your work and be recognized and rewarded when you go above and beyond (which is often!)
- Most importantly, you want to work with others who share a passion for their work, and know how to have fun!
- Get connected and handle inbound and outbound queries via phone and our case queues in Salesforce
- Turn our program administrators and internal stakeholders into “Raving Fans” by providing world-class program support
- Handle all queries from our program administrators, responding via phone and through Salesforce, including updating clients on the progress of their requests
- Assignments may also be provided by leadership to ensure customer coverage and assistance with escalated issues
- Use your problem-solving skills to resolve queries, program assistance requests, and complaints
- Handle multiple case types from our program administrators including functionality issues, structural changes to their programs, campaigns and reporting requests
- Partner with other teams to resolve client issues (TSA, CS) when required
- Possess a deep understanding of our platform and stay up to date with new features and releases
- Recognise your peers and be recognised for doing great work!
- Troubleshoot issues with computer systems, web-based applications and mobile technology
- You Want To:
- Lead by example, be solution-focused and dependable
- Meet or exceed service level agreements (SLA targets) and other measures of success
- Provide coaching moments for teammates, as needed
- Empower team members to take ownership and action
- Create a positive and supportive environment and be available for questions from all teams
- Ensure best practices are followed and create processes where needed
- Advance your career with additional internal training opportunities leading to increased customer support and technical understanding
- Work alongside some of the best teammates in the industry
Salary benchmarks
Our take
Employees with a strong sense of belonging are twice as likely to be engaged, productive, and resilient. Achievers' platform aims to foster this belonging while delivering smart work experiences, guiding organisations towards an employee-powered culture. The platform offers personalised, mobile-first experiences and AI-driven content to boost employee participation.
Achievers caters to organisations ranging from 500 employees to large Fortune 500 companies like Marriott, Deloitte, 3M, and Microsoft. Annually, Achievers' members share tens of millions of recognition and celebration moments, highlighting its popularity and effectiveness. Continuous product enhancement is essential for maintaining its market leadership.
In 2024, Achievers became available on Google Cloud Marketplace, enhancing its strategic partnership with Google Cloud. This expansion streamlines procurement and management for customers, providing a reliable, real-time global network that delivers an exceptional user experience and performance. Integrations with Google Chat and Gmail will ensure seamless recognition within the workflow, demonstrating Achievers' commitment to empowering employee appreciation and recognition.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Sep 2011
$24.5m
SERIES C
May 2009
$6.9m
SERIES B
Total funding: $39.4m
Company benefits
- Parental Leave Top-up 👶🏼
- Health Benefits and Life Insurance Coverage Upon Your First Day 🩺
- RRSP Matching 🙌🏼
- Flexible Vacation 🏖️
- Employee and Family Assistance Program 🤝🏽
- Full access to the LinkedIn Learning Library 👩💻
- Internal Mentorship Program 🎓
- Employee-Led Employee Resource Groups 👏🏼
- A beautiful office space located in Liberty Village, Toronto 🇨🇦
- Participation in our Points-based Employee Recognition Program ✨
- Opportunities for professional development and career growth 📈
Company HQ
King West Village, Toronto, ON
Leadership
Scott Landers
(CEO)Before joining Achievers, he was on the Board of Directors at Bridgeline Digital and was the Chairman & CEO of Harver. He is currently also a Member of the Board of Directors at the Centre for Women & Enterprise.
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