Project Manager, Sprinklr
$133-221k
More information about location
4-5 days a week in office (Ridgefield Park, NJ)
Unified-CXM platform
Job no longer available
Unified-CXM platform
1001+ employees
Job no longer available
$133-221k
More information about location
4-5 days a week in office (Ridgefield Park, NJ)
1001+ employees
Company mission
To enable every organization on the planet to make their customers happier.
Role
Who you are
- Sprinklr is looking for a Project Manager with experience in SaaS operations to manage enterprise-level projects for Sprinklr’s largest customers
- Candidates for this role must be located in New Jersey
- CCaaS experience would be a HUGE plus
- Fluent in English (Mandatory)
- 5-8 years of experience in SaaS delivery/deployment, or Contact Centers
- Experience in global (multi-geo/multi-cultural) rollouts
- Strong stakeholder management experience, including at the executive level
- Experience managing various deployment types (centralized, decentralized, hub-and-spoke)
- Ability to identify and resolve issues, manage risk models, perform resource allocations, and run large-scale cross-functional team meetings
- Ability to lead and motivate large teams without direct supervision, leveraging mediation and stakeholder management skills
- Strong knowledge of software development life cycles
- Strong verbal and written communication skill
- Contact center operations
- Contact center network, ACD/IVR, dialer, workforce management, software, or other solution operations or technical experience
- Technical configuration experience with SaaS solutions
- May include interstate travel
- Very demanding and in need of IT and Contact Center Tech tenure as a must
- Candidates must interview with our Engineering team
- Looking for candidates with experience in: Delivery Solutions, Deployment Engineer, Platform Architect, Solutions Delivery, Delivery Consultant, Implementation Project Manager, Professional Services, Solution Delivery Consultant, or Customization Solutions
What the job involves
- In this role, you will be responsible for the end-to-end delivery of multi-market, global implementations across multiple customer verticals
- Partner with Sprinklr’s cross-functional enablement functions and leaders to ensure alignment and transparency at every project stage
- Drive meaningful relationships with key customer and internal stakeholders, as well as executives, ensuring all parties are providing requisite participation and accountability
- Maintain deep Sprinklr platform knowledge to develop realistic and meaningful project plans and workstreams
- Ensure that each project is reported and forecasted accurately to all external and internal stakeholders
- Ensure that all project/program risks, issues, and change requests are managed and communicated effectively
- Lead a team striving for quality and excellence in all aspects of project delivery
- Provide weekly project status and burn reports to the relevant project stakeholders
- Maintain awareness of the industry to provide subject matter expertise and guidance internally and for Sprinklr customers
Our take
Sprinklr is an established CXM provider, offering a long-standing, purpose-built platform that boasts enterprise-class security, governance and privacy. It uses a suite of professional services to ensure that customers consistently find a return on their investments and reach new levels of success as a business.
There are a number of CXM software companies on the market, including Zendesk, Satmetrix and IBM Tealeaf, all offering companies the means to manage and improve customer experience via online platforms. However, Sprinklr has drawn a number of big-name corporate clients, including Microsoft, Nike, Netflix, McDonalds, Marriott and more.
The company has also garnered enormous investments over the last decade, and is now valued at $2.9 billion. With over 1000 enterprises globally, including over 50% of the Fortune 100, the company is poised well to continue with its established success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2020
$150m
CONVERTIBLE
Sep 2020
$200m
GROWTH EQUITY VC
Total funding: $578.5m
Company benefits
- Compensation & Equity
- Health & Wellness
- Holiday & Flexible PTO
- Learning & Growth
Company values
- It's OK to make mistakes
- Sprinkle, don't shout
- Fix, don't complain
- Never, ever give up
- Passionately, genuinely care
Company HQ
Midtown South, New York, NY
Articles
Leadership
Ragy Thomas
(CEO)Joined Tata Unisys as a Senior Software Engineer in 1994 before moving to AT&T. Built Advaya, an email marketing platform, in 2000. Joined Bigfoot Interactive as CTO, and then moved to Epsilon Interactive Services Group- where he eventually took on the role of President. Has held several Board positions since, and is a frequent startup investor. Founded Lyern in 2016, and Sprinklr in 2009.
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