Customer Success Enablement Manager, MagicSchool AI
$125-140k
OTE
$110-120k
BASE
+ Equity
AI education platform
Be an early applicant
AI education platform
201-500 employees
Be an early applicant
$125-140k
OTE
$110-120k
BASE
+ Equity
201-500 employees
Company mission
To develop cutting-edge AI solutions that empower educators and inspire students.
Role
Who you are
- Proven experience within a high-growth SaaS or technology company, preferably in the EdTech industry
- Deep domain knowledge and demonstrated success supporting Customer Success strategy and enablement, with a clear focus on adoption, retention, and expansion
- Proven track record in executing GTM strategy, including defining the Customer Journey and driving implementation of CS engagement methodologies
- Demonstrated ability to scope, define, and manage cross-functional projects, including setting measurable goals and tracking early metrics for success
- Strategic systems thinker, capable of defining strategic frameworks that scale with the business
- Strong analytical skills, capable of translating Gong data and other insights into actionable GTM decisions
- Exceptional cross-functional collaboration and influence skills, effective at driving alignment without direct authority
- Ability to structure and implement processes (e.g., planning, feedback loops) to bring consistency to a fast-paced environment
What the job involves
- The Customer Success Enablement Manager is responsible for elevating the effectiveness of the Customer Success organization by enabling consistent, confident execution across the customer lifecycle.
- This role designs and delivers scalable enablement programs that help CSMs drive customer adoption, value realization, retention, and expansion. Reporting to Revenue Enablement, this role partners closely with Customer Success leaders to ensure post-sale teams are aligned, prepared, and effective
- Scalable Program Design: Develop and standardize multimodal enablement programs (live, self-serve, and role-play) to ensure consistent execution and high-impact skill development across all CSM tiers
- Data-Driven Insights: Analyze CSM performance data and feedback to surface operational patterns, reporting actionable insights and strategic recommendations to leadership
- Cross-Functional Readiness: Partner with Product and Marketing teams to translate new features into actionable workflows, ensuring the CS org is fully prepared for product launches and seasonal peaks (e.g., Back-to-School)
- Strategic Leadership Frameworks: Strengthen CS management capabilities by implementing consistent leadership rhythms, account review structures, and strategic decision-making frameworks across regions
- Performance Optimization: Collaboratively identify skill gaps and performance breakdowns with CS Leadership to design and deploy rapid, targeted training interventions that stabilize execution
Our take
MagicSchool AI is levelling up education with its generative AI tools designed to enhance both teaching and learning environments. Initially focused on creating AI-driven resources for educators, the company is now expanding to provide tools directly for students, to support various learning activities and improve educational outcomes.
These tools are built to streamline and enrich the educational experience with customized AI solutions that cater specifically to the needs of teachers and students. By working closely with educational institutions and incorporating feedback, MagicSchool aims to address common challenges in education and make AI a valuable asset in the classroom.
With substantial funding to its name, it's clear that investors see the potential in MagicSchool's proposition. The company is now ready to take the next step in its mission of integrating AI into educational settings to benefit both teachers and students.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jun 2025
$60m
LATE VC
Feb 2025
$45m
EARLY VC
Total funding: $122.4m
Company benefits
- Work from home: We offer the flexibility and comfort of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration - regardless of location.
- Unlimited PTO: We offer unlimited time off to promote work-life balance. We work hard for our teachers and encourage our employees to rest and take the time they need in service to their work.
- Insurance: We offer various medical plans, provided at low to no premiums as well as low premium dental and vision coverage so you can take care of yourself and your family.
- 401k Match: We match 100% of the first 1% and 50% of your next 5% towards your 401(k).
- Stock Options: All of our employees are offered generous stock options, vested over 4 years. If we do well, you do well!
- Parental Leave: We offer 12 weeks paid parental leave for recovery and bonding with the newest addition to your family.
- Wellness: Every month, you receive an additional $100 monthly wellness stipend - to spend on whatever you please!
- Office Setup Stipend: When you join the MagicSchool team, you’ll automatically receive a $500 stipend to set up your home office to meet your needs.
Company HQ
Civic Center, Denver, CO
Leadership
Adeel Khan
(Founder & CEO)Previously a Founding School Director/Managing Director of Schools at DSST Public Schools. Prior to that, they were a Social Studies Teacher at KIPP Metro Atlanta and a Special Education and English Teacher at Teach for America.
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