Staff Product Manager, Luma Health
Workflow Builder
$200-210k
+ Stock Options
Patient engagement platform
Be an early applicant
Patient engagement platform
101-200 employees
Be an early applicant
$200-210k
+ Stock Options
101-200 employees
Company mission
To make it easy for patients to connect to their healthcare provider in a way that’s modern and mobile-first.
Role
Who you are
- 8+ years of experience in product management with experience in delivering platform/workflow/no-code products (builders, rules engines, automation, orchestration)
- BA/BS Degree required
- Experience in gathering business insights and identifying trends from data
- Ability to use data to inform and support critical decisions
- SQL skills highly preferred
- Entrepreneurial minded self-starter who is able to function in a lean product management structure in a company with aggressive growth goals
- Superior communication, presentation and interpersonal skills
- Demonstrable experience positioning and launching differentiated B2B software that exceeds business expectations (ideally in healthcare)
- Organized, detail-oriented, and motivated team player with a positive attitude
- Ability to work in a fast-paced team environment
- Hands-on with LLM/AI products (prompt design, agentic automation, tools/integrations, evaluation, red-teaming, safety guardrails) and clear criteria for human escalation
- Ability to write clear PRDs and sequence complex deliveries
- Proven ability to lead cross-functional teams, influence without authority, and communicate crisply with executives and customers
- Don’t meet every single requirement? At Luma Health we are dedicated to building an inclusive workplace. If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles
What the job involves
- This role owns the strategy and execution of Luma Health’s Workflow Builder & Gallery—the no-code engine and template library that lets customers create care workflows fast, without tedious EHR configuration
- You’ll define how users use triggers to enroll patients, add conditional logic, use actions to guide patients across channels, string together agentic AI with human-in-the-loop guardrails, and more
- You’ll translate market and customer needs into clear roadmaps and PRDs; define KPIs and escalation paths; and partner cross-functionally on packaging, pricing, and enablement
- Own the vision & roadmap for Workflow Builder (authoring, orchestration, governance) and Gallery (curated templates, publishing, search)
- Design the “blocks”: triggers, conditions, and actions needed to empower Luma customers to build customer patient-facing workflows
- Customer discovery & UX: run research with front-desk teams and care ops; convert insights into simple, resilient flows and accessible messaging
- Insights & experimentation: define KPIs, instrumentation, and A/B tests; analyze funnel drop-offs, carrier blocks, time-of-day effects, and cohort performance to drive the roadmap
- Go-to-market readiness: partner with CS/Sales/Marketing on packaging, pricing, enablement, and launch plans; create demos, ROI stories, and migration paths from legacy flows
- Cross-functional leadership: coordinate with Engineering, Security, Legal/Compliance, Support, and Partnerships
- Deliver measurable outcomes: lower no-show rates, increase recall reactivation, improve response and completion rates, raise agent containment, and keep opt-outs and failure rates low
Our take
Missed appointments cost the US healthcare industry over $150B annually, cancellations frequently go un-rescheduled, and distant appointment bookings leave patients dissatisfied and prone to defect from providers. All these are common and significant healthcare issues that Luma Health aims to solve with its streamlined patient-provider, mobile-first, communication platform.
Luma is embedding its product throughout the healthcare sector by way of strategic partnerships and integrations, including Uber Health, Cisco Webex Teams, and Carecloud. Luma Health has partnerships with thousands of providers, over 24 million patients, and a strong NPS score of 89.
Recently, Luma was recognized as one of the Best Places to Work in Healthcare by Modern Healthcare for 2024, an honor reflecting the company's mission-driven culture and commitment to creating an engaging workplace for its employees. If Luma can maintain this momentum - both in terms of its growth and its reputation as an employer - it stands to become a key player in the healthtech industry.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$130m
SERIES C
Aug 2019
$16m
SERIES B
Total funding: $155.7m
Company benefits
- Competitive Health Benefits: Luma Health covers 99% of the employee and 85% of the dependent premium costs
- Work Life Balance
- Flexible Time Off
- Wellness Programs
- Discounted Perks
- 401(k) and Company Equity
Company HQ
Downtown, San Mateo, CA
Leadership
Adnan Iqbal
(Co-Founder & CEO)Graduated from Stanford with an MS/MBA in General Management, Global Leadership and Innovation. Previously a Consultant at Deloitte, a Manager, Senior Manager, and Market Planning Manager at Genetech, and a Social Entrepreneur Lab Fellow at Hasso Plattner Institute of Design at Stanford.
Tashfeen Ekram, MD
(Co-Founder & CMO)Studied Medicine at Michigan. Founded Healthkibo.com. Has worked as a Consultant for Keas, and for Ortotele. Has worked in Radiology, currently as a Diagnostic Radiologist for Alata Vista Radiology.
Aditya Bansod
(Co-Founder & CTO)Began their career as a Software Developer at QuakeWireless and Laboratory for Patient Informatics. They have also spent time at Microsoft as a Lead Program Manager and at Adobe Systems as a Principal Product Manager.
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