Implementation Manager, CurbWaste
Software for the waste industry
Open for applications
Software for the waste industry
21-100 employees
Open for applications
21-100 employees
Company mission
To help waste businesses focus on the things that matter, servicing their clients and picking up trash.
Role
Who you are
- This is an exciting role for a hungry and customer centric individual to come in and lead the major process development in the rapidly growing startup
- Self starter and accountability to work hard in a startup environment
- Critical thinking skills with experience in troubleshooting software issues a plus
- Experience within or of the Waste Management industry a plus
- Exceptional project management skills; Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
- Exceptional customer relationship skills and a clear view on what constitutes excellent customer service
- Ability to transform data via excel for customers coming from other software or pen and paper
- Ability to solve complex problems and translate them in easy to understand terms
- Familiarity with SaaS business models a plus
- 2 + years in SaaS implementation a big plus
- Ability to travel up to 50% of the time
What the job involves
- As an Implementation manager, you will be part of the onboarding and customer success team at CurbWaste
- You will help ideate and build the onboarding tools and processes to propel our growth
- We are building for an industry that demands perfection while giving you the most up to date tools
- CurbWaste has a collaborative and fun culture, and we love to solve complex problems for a complex industry
- Serve as a process and workflow focused point of contact for a cohort of customers during their implementations of CurbWaste and CurbPOS Software
- Prepare, update, and manage project management materials
- Coordinate and/or implement customers’ data migrations, accounting migrations, and third-party integrations
- Keep all customers within your cohort on track to go-live within their agreed-upon schedule
- Manage various forms of risk that would prevent customers from going live
- Lead trainings and offer additional insights to help customers get the most out of CurbWaste
- Host open office hours, 1:1 meetings, and group check-in calls with your assigned customers
- Troubleshoot software and hardware issues related to supporting CurbWaste, WeighWorks, and integrated applications
- Partner with Sales, Customer Success. Product, Developers, and Technical Support
Our take
Precision in scheduling and logistics is vital for the work of waste haulers, a sector that is responsible for the transportation of waste products from commercial sites. As sustainability becomes an ever more pressing issue, the need for haulers to meet the demands of net zero and environmental friendliness has meant that waste management software is in more demand than ever.
CurbWaste is a software solution for waste haulers to manage the logistics, tracking, training and onboarding needs of their business. With research suggesting that almost 70% of waste haulers prefer digital solutions, the company has tapped into a sector that, although originally reluctant to embrace digitization, has seen strong uptake and investment over the last few years.
That is certainly the case for CurbWaste, which received a funding round of $10 million at the end of 2023. The company will use this investment to expand its business reach, capitalising on the fact that waste management is coming under increasing scrutiny.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Dec 2023
$10m
SERIES A
Apr 2023
$4m
SEED
Total funding: $20.5m
Company benefits
- Opportunities for professional growth
- Dynamic and innovative environment
Company HQ
Theater District, New York, NY
Leadership
Michael Marmo
(CEO)Currently an Advisor at WATS and at Afterlife. Previously Founder and President at Curbside, and Manager at Point Recycling.
Salary benchmarks
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