Solutions Engineer, Healthie
Implementation
$120-160k
More information about location
Infrastructure for virtual-first healthcare organizations
Open for applications
Infrastructure for virtual-first healthcare organizations
101-200 employees
Open for applications
$120-160k
More information about location
101-200 employees
Company mission
To empower the providers and builders of the care ecosystem with the tools they need to deliver a complete virtual experience for the end-consumers.
Role
Who you are
- Customer-Focused – You love working with customers and thrive when you can help them navigate complex migrations and implementations
- You’re comfortable providing real-time technical solutions while also following up asynchronously to ensure smooth, on-time, and multi-faceted implementations
- Bonus points if you’ve ever been a customer yourself and implemented Healthie!
- Experienced & Technical – You have at least 4 years of experience as a full-stack developer, and you’re familiar with our tech stack (Rails, React, Typescript, GraphQL), as well as supporting technologies like Postgres, Redis, and Sidekiq
- Your technical expertise is paired with a practical ability to tackle challenges in a fast-paced environment
- Healthcare-Savvy – You understand the weight of building solutions in healthcare
- At Healthie, we provide critical software for our customers, and you’re dedicated to ensuring that privacy, security, and compliance are at the forefront of every decision you make
- Creative Problem-Solver – Healthie customers often integrate our platform with other parts of their tech stack and third-party tools
- You have a knack for brainstorming and identifying the best pathways to connect systems, always thinking outside the box to meet customer needs
- Exceptional Communicator – Whether it’s in writing or on the phone, you have a way of conveying complex information in clear, easy-to-understand terms
- Your communication skills are top-notch, and you can adapt to different audiences
- Execution-Oriented – You’re a doer
- You love getting things done and focus relentlessly on delivering results
- Obstacles don’t slow you down; you find ways around them, always with the goal of moving forward and getting things over the finish line
- Mission-Driven – You’re passionate about healthcare and excited to work at a company that deeply cares about improving patient outcomes and experiences
- Your drive to make a difference fuels your work
- Values-Driven- You embody the principles that make Healthie unique: respect, reliability, and resilience
- You bring these values into everything you do, helping to foster a culture of collaboration and trust
What the job involves
- We are hiring an exceptional Solutions Engineer for Customer Implementation
- In this role, you’ll join our talented team of solutions engineers and collaborate closely with teammates to ensure Healthie’s customers have a smooth and successful experience with our platform
- You’ll work alongside experts who are passionate about healthcare technology while helping to drive our mission of delivering exceptional, human-centered customer support
- In this role, you'll actively participate in customer calls, providing live support to ensure the smooth implementation of Healthie’s platform
- You'll help guide customers through best practices for API configuration, ensuring they achieve optimal integration and get the most out of the platform
- A big part of your job will also be working directly with clients to understand their unique needs and tailor custom solutions that meet those requirements
- By building strong, personalized relationships, you'll help our customers succeed and foster long-term partnerships
- You’ll also play a critical role in developing and maintaining seamless integrations between Healthie and our third-party partners, ensuring compatibility and top performance
- Your technical expertise will help ensure our platform operates smoothly and effectively for all users
- Additionally, you’ll collaborate closely with our Product team, sharing valuable feedback gathered from customer interactions
- Your insights will help shape the future of Healthie’s platform, ensuring that customer needs are always considered in product development and that we continue to improve the user experience
Application process
- Interview Process:
- Quick chat with Katie, Director of Talent (15 minutes)
- Interview with Ani, Customer Engineering Manager (30 minutes)
- Technical Interview- completed asynchronously
- Behavioral Interview with Justin, VP of Customer Success (30 minutes)
- Technical Interview with Jonathan, VP of Engineering (30 minutes)
- Executive Interview with Cavan, CTO + cofounder- (20 minutes)
- Reference checks
Our take
The past few years have seen a substantial rise in provision and uptake of telemedicine services, with over one in five Americans now signed up. This successful reimagining of healthcare provision into something more accessible, affordable, and effective, has led to a surge of VC investment and rapid-growth success stories in the sector. Would-be startups, however, have to navigate the costly and complex process of building out core, HIPAA-compliant infrastructure.
So software and API company Healthie is filling the gap in this market. The business helps these companies build and deliver health and wellness services by providing a fully-brandable suite of telehealth, business management, and coaching tools. This means that businesses can launch and scale at a fraction of the cost, and in a fraction of the time.
It’s a broad-based set of solutions that’s won Healthie an impressive number of client organizations across over 20 different countries. This vigorous growth looks likely to continue too with its regular funding rounds. Telemedicine remains a popular healthcare tool, and as regulations on telehealth data privacy tighten, the growing number of startups in this space are likely to need more support than ever.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2024
$23m
SERIES B
Jul 2022
$16m
SERIES A
Total funding: $41.2m
Company benefits
- Stock options
- Medical, dental, vision, life and disability coverages
- FSA and HSA
- Flexible vacation
- 401(k) plan with company matching
- Parental leave program
- Learning & development stipends
- Nutritional coaching
- Fitness membership budget
- Co-working subscriptions
- A laptop plus equipment stipend
- Summer Fridays
Company values
- Respect - "Make improvements, not excuses. Seek respect, not attention"
- Resilience - “When the going gets tough, the tough gets going"
- Reliability - "With great power comes great responsibility"
Company HQ
Chelsea, New York, NY
Articles
Leadership
Erica Jain
(CEO & Co-Founder)Conducted research at the Center for Research on Prospective Health Care, moving into a nutrition program analyst role at the Clinton Health Access Initiative, and finally spent time as a healthcare consultant with BCG.
Cavan Klinsky
(CTO & Co-Founder)Founded search engine Gevva, and then worked freelance as a web designer.
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