Senior User Researcher, Study.com
AI Research Operations
$130-160k
More information about location
3 days a week in office (Mountain View, CA)
Online courses for college credit, exam prep & K-12
Job no longer available
Online courses for college credit, exam prep & K-12
1001+ employees
Job no longer available
$130-160k
More information about location
3 days a week in office (Mountain View, CA)
1001+ employees
Company mission
To help students to learn faster, stay motivated, and study smarter through its online video learning platform.
Role
Who you are
- 5+ years in user research roles, with experience spanning product, marketing, and brand research
- Deep fluency in all major research methodologies, qualitative and quantitative, statistical analysis, generative and evaluative. Hands on experience moderating user interviews is required
- Experience managing contractors, vendors, and agencies across multiple workstreams
- Expert knowledge of AI tools to support the end-to-end research workflow
- Expert knowledge of UserTesting and SurveyMonkey for usability testing, survey design, and rapid feedback collection
- Strong leadership and enablement skills to equip non-researchers to conduct reliable, lean research
- Fluent in English (written and verbal)
What the job involves
- We’re looking for an AI first Senior User Researcher to lead and modernize our research team across product, marketing, brand and lead the AI transformation for Research
- This role is for a seasoned, full-stack researcher who brings mastery of qualitative and quantitative methods, deep experience in both product and marketing research, and the experience to leverage AI to accelerate the scale and quality of research at Study.com
- You’ll be responsible for leading our most important research initiatives across college credit and professional test prep segments to equip the company with strategic and actionable customer insights
- You will also be responsible for internal voice of the customer programs, managing contractors and conducting your own research on high priority business areas
- Lead and scale high-impact research across product development, brand strategy, and marketing. Independently conduct complex generative and evaluative studies that uncover unmet needs, inform product vision, and de-risk decisions at scale
- Implement advanced AI-native practices and embed AI into research workflows to ensure speed, quality, and impact. Define what it means to work AI-natively across research internally and for our customers. Stay up to date on the latest AI-based research techniques and tools
- Connect the dots, patterns and connections across teams. Ensure insights are shared across teams and inform decisions. Partner with senior leadership to identify and evangelize the highest-impact opportunities for our customers
- Be the in-house expert across all core research methods, including usability testing, ethnographic research, surveys, segmentation, message testing, brand tracking, and concept validation
- Coach designers, marketers, product managers and other employees on conducting research, reviewing their projects and implementing changes to the AI first workflow based on their usage
- Lead and moderate company-wide Voice of the Customer (VoC) sessions, interviewing real customers in live forums to bring their perspectives directly to cross-functional teams
- Manage external research contractors and vendors, including scoping, quality control, and budget alignment
- Build and scale a research enablement model, coaching designers, marketers, and product managers to run self-serve research with confidence and consistency. Develop tools, templates, and guidance that scale research capabilities and impact
- Collaborate with cross-functional leadership to build and prioritize a unified, impact-driven research roadmap
- Be a skilled communicator to peers to executives. Articulate effective customer stories to drive change and inform strategy of product initiatives to business strategy
Our take
E-learning resources have existed since the dawn of the web, with students watching videos, taking quizzes, and using other online tools to augment their education. However, such resources are often not endorsed by educational facilities and curriculums, and generally consist of fixed media resources.
Study.com provides an all-in-one platform for K12 and college studying, offering a variety of services for both students and teachers. Students can benefit from personalized homework help videos and test preparation tools which count toward college credit, whilst teachers and parents can access a one-on-one tuition marketplace, lesson planning tools, and homeschooling curriculums.
Whilst education facilities are beginning to integrate their curriculums into e-learning resources across the world, Study.com has recognized that students and teachers need a more unified solution for studying, covering everything from tutorials and lesson plans to private tuition. Through its platform, the company aims to improve the e-learning experience for K12 and college students, whilst simultaneously helping teachers to improve lessons and find new clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Company benefits
- The benefits - We stay healthy with comprehensive medical, dental and vision benefits. We are smart with our money with a strong 401(k) option. We relax and blow off steam with plenty of flexible time off and vacation days
- The events - It's not enough spending 8 hours a day together, we enjoy working together so much that we hang out all the time outside the office. We have frequent team events, a holiday party, a beach day, baseball outings, a book club, team bowling and volleyball, and more!
- The food & drink - We get fed. A lot. On top of a fully-stocked kitchen with free chow, we get catered lunch every Wednesday, in-office and off-site Happy Hours and a mid-week "beer cart" that delivers a frosty brew to our desks. And the beer cart has blinking lights, so there's that
- The gym - We work off all those meals with free gym memberships, usable at multiple locations around the Silicon Valley. Basically, we are all ripped
- The location - We are located in the heart of downtown Mountain View, CA, right off the Castro strip and literally across the street from the Mountain View Caltrain and VTA station. We're also near US Highway 101 and El Camino Real. There's always a convenient way to get to work. Plus, we get free Caltrain passes
- The innovation - We know a great team needs time to experiment, learn new technology and think outside the box. Anyone can schedule innovation time to work on projects of interest and the whole company participates in "Rockethons" where we innovate for 24 hours
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Adrián Ridner
(Co-Founder & CEO)Software Engineer for Hewlett-Packard from 2000 to 2003. Advisory Council Board Member of Cal Poly State University since 2011, and Member of the Board of Director for Riecken Community Libraries since 2015.
Ben Wilson
(Co-Founder & Chairman)Experience as President of Study.com from 2003 to 2018.
Salary benchmarks
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